McKenzie Kent
Preston
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
REM River Bluffs, Winona
Winona
06.2022 - 01.2025
- Supported individuals with disabilities in daily living activities, promoting independence and personal growth.
- Ensured personal support plans, behavioral plans, and action plans were being completed and followed for the individuals
- Facilitated communication between clients and support teams to enhance care quality and responsiveness.
- Trained new staff on best practices for client support, ensuring adherence to safety protocols and procedures.
- Implemented recreational activities that encouraged social interaction and skill development among clients.
- Advocated for client rights by ensuring access to necessary resources and services within the community.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained the importance of personal choice, family involvement, and stability for those served
- Established professional communication between coworkers, families, and directors
Pharmacy Technician
Winona Health Services, Winona
Winona
01.2022 - 03.2023
- Helped patients understand insurance information, how to contact insurance companies, and other insurance tools
- Strengthened customer service skills through transactional interactions, phone calls, and other various means
- Compounded medications accurately, adhering to safety protocols and regulatory standards.
- Implemented workflow improvements to enhance efficiency in prescription processing.
- Reviewed prescriptions for accuracy, verifying dosages and potential drug interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Front Desk Team Member
Winona Family YMCA, Winona
Winona
02.2020 - 01.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Strengthened my use of Microsoft programs
- Timely response to desk emails, reports, and other forms required of the front desk
- Assisted YMCA members in applying for income-assisted programs
- Established and maintained professional relationships with other employees, directors, and the public
- Maintained accurate records of memberships and transactions using management software.
Education
Pre-Social Work Pathway
Minnesota State College Southeast
Winona08.2024
Skills
- I have over 2 years of experience serving individuals with varying disabilities, and I’m passionate about serving those in need with a focus on person-centered care I am wonderful when it comes to team work and utilizing my team in all aspects of any kind of support that the client would need with this I have excelled in time management with making sure that the clients needs are met all while making sure day to day tasks are completed and coming up with a detailed goal for the following day
- I am Proficient in all of the Microsoft software including, word, excel spreadsheets teams etc I am also an extremely fast learner when it comes to new programs that will make my task more efficient
Timeline
Direct Support Professional
REM River Bluffs, Winona
06.2022 - 01.2025
Pharmacy Technician
Winona Health Services, Winona
01.2022 - 03.2023
Front Desk Team Member
Winona Family YMCA, Winona
02.2020 - 01.2022
Pre-Social Work Pathway
Minnesota State College Southeast
AWARDS
In April 2024, I was nominated for the Community Support Services Hero Award at REM River Bluffs-Winona, due to my exemplary customer service and for making exceptional contributions that directly impacted the persons served.
I was added in Spring of 2024 to the Presidents list for my academic achievement.