Mckenzie Koch
South Beloit,US
Summary
- I am an ambitious and driven professional with a proven track record of success in balancing academic and professional responsibilities. Since age 16, I have simultaneously pursued full-time education and career advancement, honing my skills in leadership, customer service, and operations management. As a dedicated and results-oriented individual, I possess a unique combination of strengths, including:
- Exceptional time management and multitasking abilities, with a proven ability to prioritize tasks and manage multiple responsibilities
- Strong leadership and team management skills, with experience training and supervising teams to achieve business objectives
- Excellent communication and interpersonal skills, with a talent for building strong relationships with customers, colleagues, and management
- Adaptability and problem-solving expertise, with a demonstrated ability to navigate dynamic environments and resolve challenges
- A strong work ethic and dedication to excellence, with a commitment to continuous learning and growth With a solid foundation in customer-centric leadership and operations management, I am poised to leverage my skills and experience to drive success in a challenging and rewarding role.
Overview
8
8
years of professional experience
Work History
Extern Surgical Technologist Student
UW Health
Madison, Wisconsin
05.2025 - Current
- Prepared surgical instruments and equipment for procedures in sterile environments.
- Assisted in patient positioning and draping during surgical operations.
- Maintained cleanliness and organization of the operating room before, during, and after surgeries.
- Collaborated with surgeons and nurses to ensure efficient workflow in the operating room.
- Maintained sterile field during surgical procedures by passing instruments to surgeon.
- Gathered all necessary supplies and equipment needed for operation.
- Ensured that all specimens were labeled correctly and safely transported to the laboratory for analysis.
- Prepared sutures, dressings, and other items required for a wide range of surgeries.
Assistant Manager
Culvers
Rockford, US
05.2018 - 05.2023
- Assisted the General Manager in overseeing daily store operations, ensuring excellent customer service, and driving sales growth.
- Trained and supervised team members in all positions, including cashiers, cooks, and servers, to maintain high levels of productivity and quality.
- Demonstrated expertise in all aspects of store operations, including:
- Food preparation and presentation
- Customer service and conflict resolution
- Cash handling and point-of-sale systems
- Inventory management and control
- Scheduling and labor management
- Safety and sanitation protocols
- Coordinated daily tasks, such as opening and closing procedures, to ensure seamless execution.
- Monitored and addressed customer feedback, implementing changes to enhance the overall dining experience.
- Collaborated with the General Manager to achieve business objectives, including sales targets and profit goals.
- Maintained a clean, organized, and safe work environment, adhering to company standards and regulations.
- Developed and implemented strategies to improve efficiency, reduce waste, and increase customer satisfaction.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Clean food preparation areas, cooking surfaces, and utensils.
- Take customer orders and convey them to other employees for preparation.
- Collect payments from customers.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Education
Associate of Science - Science
Blackhawk Technical College
Janesville, WisconsinAssociates - Surgical Technology
Blackhawk Technical College
Janesville, WisconsinTimeline
Extern Surgical Technologist Student
UW Health
05.2025 - Current
Assistant Manager
Culvers
05.2018 - 05.2023
Associate of Science - Science
Blackhawk Technical College
Associates - Surgical Technology
Blackhawk Technical College