Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckenzie Kurz

Temple,TEXAS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Have been in customer service for over 6 years now, and have gained many positive relationships within every position held.

Overview

3
3
years of professional experience

Work History

Teller

Texell Credit Union
11.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Aiming to refer at least 80 of Texell products every month.

Care Giver

Garden Of Hope
08.2023 - 10.2023
  • Assisted children with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with the children to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.

Shift Leader

Namis
01.2021 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Education

Associate of Science - Psychology

Temple College
Temple, TX
11.2024

High School Diploma -

Cameron High School, Cameron, TX
Cameron, TX
05.2020

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Positive
  • Cash handling and management
  • Transaction processing accuracy
  • Relationship building and management
  • Stress Tolerance
  • Compliance, banking laws, and regulations

Timeline

Teller

Texell Credit Union
11.2023 - Current

Care Giver

Garden Of Hope
08.2023 - 10.2023

Shift Leader

Namis
01.2021 - 08.2023

Associate of Science - Psychology

Temple College

High School Diploma -

Cameron High School, Cameron, TX

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Mckenzie Kurz