Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

McKenzie LaFata

Sylvania

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

V.I Village Inn
03.2020 - 03.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Fabric Cutter

Jo-Ann Fabric
07.2022 - 09.2023
  • Set machine operation features such as speed, size and shape to meet project specifications.
  • Implemented troubleshooting methods to keep machinery running effectively.
  • Examined products and trimmed off excess materials to meet specifications.
  • Performed skilled work with hand tools.
  • Adhered to safety standards and quality assurance guidelines.
  • Operated high-speed machines and managed settings to keep equipment functioning properly throughout entire shift.
  • Attached or laid out materials and items on cutting tables or machines.
  • Inspected fabric for defects and checked dye lots.
  • Entered data regarding machinery output and project specifications into computer tracking system.

Cashier

Cookie Cuterie
08.2022 - 02.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Cashier

Kroger
02.2023 - 04.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Patient Access Representative

Sanford Health Hospital
05.2024 - 04.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Education

High School Diploma -

Sylvania Northview High School
Sylvania, OH
06.2022

Skills

  • Cash Handling
  • Customer Service
  • POS Systems
  • Gift Wrapping
  • Merchandise Packaging
  • Product Scanning
  • Sweeping and Mopping
  • Problem Solving
  • Pricing and Markdowns
  • Cash Register Operations
  • Honest and Dependable
  • Reliable and Responsible
  • Credits and Refunds
  • Feedback Acceptance
  • Price Identification
  • Detail-Oriented
  • Problem-Solving
  • Honest and Ethical
  • Work Task Prioritization
  • Policies and Procedures
  • Payment Processing
  • Cooperative Attitude
  • Inventory Stocking
  • Cleaning and Sanitizing
  • Customer Transactions
  • Merchandise Restocking
  • ID Verification
  • Cash Register Operation
  • Liquor Regulations and Compliance
  • Credit and Cash Transactions
  • Cash Drawer Balancing
  • Customer Assistance
  • Issue Resolution
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Problem-solving
  • Team collaboration
  • Quality assurance
  • Flexible schedule
  • Insurance billing
  • Eligibility determination
  • Conflict resolution
  • Patient education
  • Information collection
  • Referral coordination

Objective

  • Establish a position that will provide opportunities for growth and gain knowledge for a substantial career path with an established corporation.

Timeline

Patient Access Representative

Sanford Health Hospital
05.2024 - 04.2025

Cashier

Kroger
02.2023 - 04.2023

Cashier

Cookie Cuterie
08.2022 - 02.2023

Fabric Cutter

Jo-Ann Fabric
07.2022 - 09.2023

Restaurant Hostess

V.I Village Inn
03.2020 - 03.2021

High School Diploma -

Sylvania Northview High School

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