Mckenzie Lameman
West Jordan,UT
Summary
Knowledgeable Healthcare professional with significant background in Radiology Technician Assistance for more than about 2 years. Committed to building and managing high-performing teams to regularly surpass expectations. Administers documenting records, assist with coordinating patient job flows and maintains smooth department operations and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Radiological Technician
Intermountain Medical Center
05.2021 - 07.2023
- Played an integral role in the continuous improvement of patient care by participating in multidisciplinary team meetings and providing valuable input based on personal knowledge .
- Provided comprehensive training, supervision, and guidance to new radiological technician assistances, ensuring adherence to best practices and departmental standards.
- Enhanced patient safety by consistently adhering to radiation protection protocols during all procedures.
- Cultivated strong relationships with other healthcare professionals across various departments, fostering a collaborative atmosphere that ultimately enhanced patient experiences and outcomes.
- Participated in ongoing professional development opportunities to stay current on industry advancements, trends, and best practices in radiological technology.
- Streamlined workflow by maintaining organized workstations and efficiently managing patient schedules.
- Achieved high level of patient satisfaction through clear communication, empathy, and understanding of individual needs.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Upheld high level of service to patients by welcoming patients, making procedures interactions as pleasant as possible, assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Assisted radiologist technicians in performing special imaging procedures.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Prepared and positioned patients for imaging procedures.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless communication with other healthcare providers.
Customer Service
Ski N’ See
10.2020 - 04.2021
- Assisted the manger by opening and closing the store.
- Researched the product we sell, so when I interact with customers, I can inform the buyers about the different products they're interested in, and help them purchase the best product suited for their needs.
- Create a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Directed cleaning, and restocking.
- As a ski and snowboard technician, I adroitly and safely assembled rental skis and snowboards, while communicating with team members during busy hours.
- I also learned how to develop maintenance and engineering skills on assembling a customer's personal skis and snowboards.
Hostess
Wal-Mart
06.2020 - 11.2020
- I was responsible for opening Walmart every morning
- As well as, directing and informing customers about where they can find their product
- I also helped with problems that occurred which I would efficiently and calmly solve
- During the pandemic, I assisted with guiding customers safely through the store and helped advised customer capacity in the store.
Cashier
Burger King
05.2019 - 07.2019
- I used basic mathematic skills to acquire the customer’s total as well as used my communication skills to assist understanding and problem solving.
Education
Associate of Applied Science - Pre-Medical Health And Science
Salt Lake City Community College
Taylorsville, UT05.2027
High School Diploma -
Red Mesa High School
Red Mesa, AZ05.2016
Skills
- Trauma Imaging
- Patient Care
- Safety Compliance
- Patient Positioning
- Specimen Collection
- Fluoroscopy Procedures
- Portable X-ray Techniques
- Radiation Protection
- Safety and security procedures
- Documentation And Reporting
- Attention to Detail
- Team Collaboration
- HIPAA Compliance
- Certified in CPR/AED
- Goal-Oriented
- Call center experience
- Customer Complaint Resolution
- Shipping coordination
- Persuasion techniques
- Product Knowledge
- Client Relationship Building
- Complaint Handling
- Upselling strategies
- Cash Handling
- Food safety and sanitation
References
- Lapahe Todachinnie, Mathematics Professor at Navajo Technical University, 928-882-3166, hlapahie@navajotech.edu
- Austin Rose, 1339 E Ft Union Blvd, Midvale, UT, 84047, Manager, 385-315-5102, arose@skiNsee.com
- Leonard Chee, 3950 Goodpasture N-242, Rehabilitation Assistant at Northwestern Functional Physical Therapy, NM, 87401, 505-360-6271, Ltcheejr0920@gmail.com
Certification
- RQI Healthcare Provider, American Heart Association - 12/31/2023 to 08/12/2023
- RQI Healthcare Provider, American Heart Association - 09/30/2023 to 06/29/2023
- Licensed Ski/Snowboard Technician Certification - 2020/21
- Marker Certified Technician, Marker - 2020/2021
Timeline
Radiological Technician
Intermountain Medical Center
05.2021 - 07.2023
Customer Service
Ski N’ See
10.2020 - 04.2021
Hostess
Wal-Mart
06.2020 - 11.2020
Cashier
Burger King
05.2019 - 07.2019
Associate of Applied Science - Pre-Medical Health And Science
Salt Lake City Community College
High School Diploma -
Red Mesa High School