Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenzie Lathrem

Bowling Green,KY

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Donatos Pizza
08.2020 - 08.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

Donatos Pizza Associate

Spence Sheldon
08.2018 - 08.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent experiences.

Education

No Degree - Organizational Leadership

Western Kentucky University
Bowling Green, KY

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Organized
  • Food safety and sanitation
  • Employee relations
  • Reliable
  • Business development
  • Business operations
  • Team leadership strength
  • Customer service
  • Detail Oriented
  • Adaptable

Timeline

Assistant General Manager

Donatos Pizza
08.2020 - 08.2023

Donatos Pizza Associate

Spence Sheldon
08.2018 - 08.2020

No Degree - Organizational Leadership

Western Kentucky University

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McKenzie Lathrem