Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Latimer

Fort Wayne,IN

Summary

Proven Administrative Assistant and Sales Associate with a track record of enhancing customer satisfaction and streamlining office operations at Omni Source Metals. Expert in data entry and customer relations, I excel in creating efficient systems and building loyal client bases. Demonstrated ability to improve workflow and increase sales through strategic planning and effective communication. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Omni Source Metals
04.2018 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Operate truck scale
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed filing system, entered data and completed other clerical tasks.

Sales Associate

Ken's Meat Market
03.2014 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about products.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Education

Associate of Science - Mental Health Counseling

Indiana University East
Richmond, IN
06.2027

Associate of Applied Science - Accounting

Indiana Institute of Technology
Fort Wayne, IN
05.2019

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • Customer and client relations
  • Customer Relations
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Dedicated Team Player
  • Professional and mature
  • Prioritization

Timeline

Administrative Assistant

Omni Source Metals
04.2018 - 12.2021

Sales Associate

Ken's Meat Market
03.2014 - 04.2018

Associate of Science - Mental Health Counseling

Indiana University East

Associate of Applied Science - Accounting

Indiana Institute of Technology

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McKenzie Latimer