Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

McKenzie Lea

Newark,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Scheduling Representative

Radnet Radiology
08.2021 - 08.2024
  • Collect patient information and input it into our database
  • Answer calls in a timely manner and assist with patient and physician needs
  • Schedule, reschedule and cancel patient appointments
  • Consult with insurance companies to verify patient benefit information and out of pocket costs
  • Train new employees to improve patient experience
  • Managed approximately 80 incoming calls daily from patients, insurance, and doctors

Shift Supervisor

Target
05.2020 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Managed a team of 5-8 employees daily

Tax Administrative Assistant

Stephano Slack
01.2021 - 05.2021
  • Organized and scanned approximately 50 client tax forms and documents a day
  • Efficiently processed large amounts of data entry tasks related to client's financials ensuring accuracy and timeliness.
  • Assisted in the preparation of various tax forms, reducing the workload for senior staff members during peak times.
  • Managed high volumes of paperwork, ensuring timely processing of client documents and maintaining accurate records.
  • Enhanced tax filing accuracy by meticulously reviewing and verifying client information.

Shift Supervisor

Wawa
04.2017 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed a team of 8 individuals during an 8 hour shift

Education

High School Diploma - Health Information Technology

Hodgson (Paul M.) Vocational Technical High School
Glasgow, DE
05.2017

Skills

    • Data entry proficiency
    • Staff Training
    • Customer Service
    • Active Listening
      • Call center experience
      • Appointment Scheduling
      • Communication
      • Typing

Certification


  • Medical Coding Certification, 03/01/16, 06/01/20,
  • Medical Billing Certification, 03/01/16, 06/01/20

Timeline

Patient Scheduling Representative

Radnet Radiology
08.2021 - 08.2024

Tax Administrative Assistant

Stephano Slack
01.2021 - 05.2021

Shift Supervisor

Target
05.2020 - 08.2021

Shift Supervisor

Wawa
04.2017 - 01.2020

High School Diploma - Health Information Technology

Hodgson (Paul M.) Vocational Technical High School

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McKenzie Lea