McKenzie Lennon
DURHAM,NC
Summary
I am a dedicated, personable individual who desires to use my natural ability to process high level information and implement effective strategies to empower and strengthen my team.
Overview
3
3
years of professional experience
Work History
Ambassador Resource Specialist
IQVIA
Durham, NC
10.2021 - Current
- Assisted peers with work flow process
- Have spoken on new hire panels
- Received “High Impact Award”
Hostess & Carryout
Atlantic Seafood & Steaks
Southport, NC
07.2016 - 12.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess & Server
Delphina Coastal Cuisine
Bald Head Island, NC
05.2017 - 07.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Experimental Psychology
University of South Carolina
Columbia, SC05.2021
Associates Of Arts -
Brunswick Community College
05.2019
Skills
- Critical Thinking
- Time Management
- Complex Problem-Solving
- Detail-Oriented
- Data Entry
Timeline
Ambassador Resource Specialist
IQVIA
10.2021 - Current
Hostess & Server
Delphina Coastal Cuisine
05.2017 - 07.2017
Hostess & Carryout
Atlantic Seafood & Steaks
07.2016 - 12.2018
Bachelor of Arts - Experimental Psychology
University of South Carolina
Associates Of Arts -
Brunswick Community College
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