MCKENZIE L. TOWNSEND
Swan Lake
Summary
Dynamic professional with extensive experience at JEFF BANK, excelling in customer support and compliance adherence. Proven ability to resolve complaints and manage relationships effectively, ensuring client satisfaction. Skilled in data entry accuracy and proficient in Microsoft Office Suite, consistently meeting deadlines while enhancing service quality.
Overview
13
13
years of professional experience
Work History
Consumer Loan Clerk
JEFF BANK
Jeffersonville
06.2022 - Current
- Handle incoming calls and direct inquiries to relevant departments
- Procure items via inventory system and monitor all items ordered and utilized by department
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Verified loan applications for accuracy and completeness.
- Assisted customers with inquiries related to their loans and accounts.
- Performed data entry tasks in order to update customer information into a computerized system.
- Developed strong relationships with customers by providing excellent customer service.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Universal Banker
JEFF BANK
Monticello
11.2018 - 06.2022
- Educated clients about banking products and services available at JEFF BANK.
- Collaborated with team members to enhance customer service experience.
- Managed cash transactions accurately in high-volume environments.
- Resolved customer complaints efficiently while maintaining professionalism.
Reservationist
RESORTS WORLD CATSKILLS
Monticello
05.2019 - 11.2019
- Handled incoming calls, ensuring efficient communication and support.
- Coordinated guest requests for event and dining reservations with accuracy.
- Assist guests with hotel reservations.
CSR
JEFF BANK
Monticello
01.2017 - 11.2018
Teller
JEFF BANK
Liberty
01.2015 - 01.2017
Reservationist
VILLA ROMA RESORT
Callicoon
05.2014 - 01.2015
- Handled incoming calls, ensuring efficient communication and support.
- Coordinated guest requests for event and dining reservations with accuracy.
- Assist guests with hotel reservations.
Costume Stitcher
THE NEW YORK SHAKESPEARE EXCHANGE
New York
09.2013 - 11.2013
- Accompanied Costume designer to various stores and thrift shops to find pieces for each costume.
- Did repairs on costumes between each show to ensure each costume was ready for the next show
- Washed all costumes between each show
- Assisted actors with quick costume changes in between scenes
Seamstress
THE PLUNK SHOP
05.2013 - 10.2013
- Creating various hand bags from premade patterns including adding zippers, pockets and decoration to many of the bags
- Managed sales and inventory departments
Education
Bachelor of Science Degree - Fashion and Textiles
SUNY COLLEGE AT ONEONTA
Oneonta05.2013
Skills
- Microsoft Office Suite
- Compliance adherence
- Customer support and inquiry
- Data entry accuracy
- Relationship management
- Complaint resolution
- Effective communication
- Problem solving
- Time management
- Sewing and serger operation
- Document review
Specialized Courses
- Principles of Banking, 2015
- Business Math, 2016
- Customer Service Excellence, 2016
- Human Relations, 2016
- Teller Operations, 2016
- RISE Non-supervisory, 2020
Computer And Other Skills
- Working knowledge of Microsoft Office Suites
- Skilled and experienced with a variety of sewing and serger machines.
Timeline
Consumer Loan Clerk
JEFF BANK
06.2022 - Current
Reservationist
RESORTS WORLD CATSKILLS
05.2019 - 11.2019
Universal Banker
JEFF BANK
11.2018 - 06.2022
CSR
JEFF BANK
01.2017 - 11.2018
Teller
JEFF BANK
01.2015 - 01.2017
Reservationist
VILLA ROMA RESORT
05.2014 - 01.2015
Costume Stitcher
THE NEW YORK SHAKESPEARE EXCHANGE
09.2013 - 11.2013
Seamstress
THE PLUNK SHOP
05.2013 - 10.2013
Bachelor of Science Degree - Fashion and Textiles
SUNY COLLEGE AT ONEONTA