McKenzie Lyon

• Filled medication refills when needed.
• Interpreted lab results for heartworm testing, ear, parasites, and skin scrapings.
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
• Communicated with veterinarians and staff members to maintain patient flow.
• Cleaned and sterilized exam rooms between appointments.
• Assisted veterinarians in examining animals.
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
• Prepared laboratory slides for microscopic examinations.
• Provided enemas and catheter placement when necessary.
• Performed routine laboratory tests including urinalysis, cultures and hematology.
• Clipped animals' claws and polished teeth to maintain hygiene.
• Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
• Released patients to owners with care directions from veterinary staff.

• Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
• Assisted with new staff training, sharing key information about veterinary practice and protocols.
• Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
• Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
• Checked in patients prior to their appointment with the veterinarian or technician.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Followed up with clients after their visits to ensure satisfaction with services provided.
• Monitored office supplies inventory and placed on spread sheet when necessary.
• Filled medications to Hospitalized or visiting patients, or called into respective pharmacy
• Informed patients of financial responsibilities prior to rendering services.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Thoroughly went over surgical paperwork and estimates with owners, answering questions that may arise.

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