Assistant Manager
Amc Llc Apartment Management Consultants
09.2023 - 03.2024
- Developed and implemented strategies to collect delinquent debts.
- Negotiated repayment plans with customers to resolve debt issues.
- Conducted outbound calls to contact customers regarding past due balances.
- Provided guidance and support for team members when needed.
- Prepared detailed reports on all collection activity for management review.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.