McKenzie McDonald
Happy Valley
Summary
Proactive and results-driven professional with experience at Sunnyside Village Apartments, adept in tenant issue resolution and maintenance coordination. Skilled in Yardi software and fostering community through event planning, I excel in enhancing tenant satisfaction and retention. Demonstrated ability to surpass leasing goals, ensuring a positive, efficient work environment.
Overview
3
3
years of professional experience
Work History
Leasing Specialist
Sunnyside Village Apartments
05.2023 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over 131 units by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Lead Barista
Fred Meyer
09.2021 - 11.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
Education
High School Diploma -
Clackamas High School
Clackamas, OR05-2019
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Guest complaint resolution
- Maintenance coordination
- Event planning
- Yardi software
- CRM software
- Prospective lead follow-up
Timeline
Leasing Specialist
Sunnyside Village Apartments
05.2023 - Current
Lead Barista
Fred Meyer
09.2021 - 11.2022
High School Diploma -
Clackamas High School
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