McKenzie McGill

• Coordinate and schedule daily service calls for technicians, including electrical service and generator warranty visits, ensuring efficient routes and timely service delivery.

• Identify opportunities for additional services based on site assessments and customer needs, driving account growth.

• Manage the full billing cycle, including preparing, reviewing, and processing accurate customer invoices for services and warranty claims.

• Serve as the primary point of contact for customer inquiries, resolving service issues quickly to maintain high satisfaction.

• Handle generator warranty claims and coordinate repairs and follow-up service calls to ensure compliance and customer satisfaction.

• Managed residential and commercial sales accounts, serving both individual homeowners and business clients

• Opened new accounts through prospecting, relationship building, and referrals

• Grew existing accounts by upselling additional services and maintenance packages

• Conducted on-site consultations to assess customer needs and recommend tailored solutions

• Maintained strong customer relationships resulting in repeat business and long-term contracts

• Safety Compliance: Monitored high-risk work environments to ensure 100% compliance with safety regulations and incident prevention.

• Reporting: Documented detailed observations and communicated hazard alerts to team leads in real-time.

• Reliability: Maintained a flexible schedule in a high-responsibility environment, including nights, weekends, and holiday shifts.

• Performance: Promoted to Lead Specialist due to consistent achievement of top-tier sales metrics.

• Customer Loyalty: Built a repeat client base through personalized service and proactive follow-up on new product launches.

• Built strong rapport with customers to drive repeat business

• Earned sales bonuses for outstanding performance

• Educated customers on products, promotions, and add-on purchases

• Maintained inventory accuracy and visual merchandising standards

Built strong rapport with customers to drive repeat business

• Earned sales bonuses for outstanding performance

• Educated customers on products, promotions, and add-on purchases

• Maintained inventory accuracy and visual merchandising standards