McKenzie Meadows
Wichita,KS
Summary
Highley organized and dependable candidate with a proven track record. Known for maintaining a fast-paced environment with a positive attitude. Always willing to go above and beyond to meet team goals. Thrive on taking on added responsibilities and committed to delivering exceptional results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
House Cleaning Manager
Az Glitz & Glam Cleaning Company
2023.11 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the company.
Family Nanny
Family Business
2023.08 - 2024.01
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Involved children in caring for household pets and chores.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Maintained open and effective communication with parents about children's progress and daily activities, ensuring peace of mind.
- Planned and engaged children in age-appropriate activities, promoting learning and social skills development.
- Encouraged children's self-expression through arts and crafts, enhancing their creativity.
- Provided first aid and healthcare monitoring when necessary, ensuring children's safety and well-being.
- Assisted with light housekeeping duties as well as running errands.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Dental Receptionist
Sentry Dental Laboratory
2023.05 - 2023.10
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Sales Associate
South Beach Tanning Salon
2022.05 - 2022.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Nation Ford High School
Fort Mill, SC05.2022
Skills
- Supply Ordering
- Customer Service
- Cleaning practices
- Folding clean laundry
- Payroll Administration
- Budget Administration
- Expense Tracking
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- First Aid
- CPR Certified
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Certification
- CPR / First Aid certified
- Clean driving record
- Background checked
Timeline
House Cleaning Manager
Az Glitz & Glam Cleaning Company
2023.11 - Current
Family Nanny
Family Business
2023.08 - 2024.01
Dental Receptionist
Sentry Dental Laboratory
2023.05 - 2023.10
Sales Associate
South Beach Tanning Salon
2022.05 - 2022.08
High School Diploma -
Nation Ford High School
- CPR / First Aid certified
- Clean driving record
- Background checked
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