McKenzie Middleton
Katy,TX
Summary
Dedicated and adaptable Paraprofessional Substitute with a passion for supporting educational environments and fostering student growth. Demonstrated ability to provide instructional and administrative assistance in diverse classroom settings. Seeking opportunities to contribute to academic success and student development within a dynamic educational institution.
Overview
8
8
years of professional experience
Work History
Paraprofessional Substitute
Katy ISD
01.2024 - Current
- Provided Support in Life Skills, ECSE, and Inclusion Support.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual needs.
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Strengthened student-teacher relationships through open communication and active listening.
- Promoted inclusivity by adapting materials for students with diverse learning styles and abilities.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Followed lesson plans designed by absent teachers.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
Lead Pharmacy Technician
Multiple Pharmacies
01.2016 - 09.2022
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Shiner Catholic School
Shiner, TX05.2015
Skills
- Special Education Support
- Behavior Management
- Flexibility
- Instructional support
- Individual Student Assistance
- Calm and Patient Demeanor
- Problem-solving skills
- Team Collaboration
- Regulatory Compliance
- Data Entry
Timeline
Paraprofessional Substitute
Katy ISD
01.2024 - Current
Lead Pharmacy Technician
Multiple Pharmacies
01.2016 - 09.2022
High School Diploma -
Shiner Catholic School