Hard working Lead Sales Coordinator at Crown Equipment, looking to apply my knowledge and skills in communication and customer service for the advantage of the company's future growth and my own. Expert in training and organizing, with a urge to master new challenges.
I currently work with other team members to quickly and accurately tend to the needs of our customers/Branches. This includes; accepting orders, building customer relationships and trust, answering any questions to help make the ordering process go smoothly, billing of orders, training new employees and much more.
Answered ordering issues and billing questions, invoiced InfoLink contracts, part returns, commissions and/or anything related to InfoLink regarding Capital/ SaaS and special types of orders.
Directly interacted with 15+ customers a month over the phone and through email. Developed, built and maintained customer relationships. Submitted and processed orders made by customers with follow up. Stored and filed paperwork.
Assisted customers with product selection and placed orders for parts and service. Closed orders and received payments. Input and logged customer information with notes into the system and kept up with updating customer service repairs and request.