Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Miller

Summary

Hard working Lead Sales Coordinator at Crown Equipment, looking to apply my knowledge and skills in communication and customer service for the advantage of the company's future growth and my own. Expert in training and organizing, with a urge to master new challenges.

Overview

5
5
years of professional experience

Work History

Lead Sales Coordinator

Crown Equipment
02.2023 - Current

I currently work with other team members to quickly and accurately tend to the needs of our customers/Branches. This includes; accepting orders, building customer relationships and trust, answering any questions to help make the ordering process go smoothly, billing of orders, training new employees and much more.

  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sales Coordinator

Crown
01.2022 - 02.2023

Answered ordering issues and billing questions, invoiced InfoLink contracts, part returns, commissions and/or anything related to InfoLink regarding Capital/ SaaS and special types of orders.

CSR

Dieco
08.2020 - 12.2021

Directly interacted with 15+ customers a month over the phone and through email. Developed, built and maintained customer relationships. Submitted and processed orders made by customers with follow up. Stored and filed paperwork.

  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Service Representative

High RPM
09.2019 - 07.2020

Assisted customers with product selection and placed orders for parts and service. Closed orders and received payments. Input and logged customer information with notes into the system and kept up with updating customer service repairs and request.

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.

Education

High School Diploma -

Memorial High School
Saint Marys, OH
05-2019

Skills

  • Training
  • Communication
  • Customer Service
  • Planning and coordination
  • Quick Learner
  • Organized

Timeline

Lead Sales Coordinator

Crown Equipment
02.2023 - Current

Sales Coordinator

Crown
01.2022 - 02.2023

CSR

Dieco
08.2020 - 12.2021

Service Representative

High RPM
09.2019 - 07.2020

High School Diploma -

Memorial High School
McKenzie Miller