Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
RegisteredNurse
McKenzie Mishler

McKenzie Mishler

RN
Chagrin Falls,OH

Summary

Dedicated, compassionate and enthusiastic RN with vast healthcare experience. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Ambulatory Care RN

Cleveland Clinic
08.2023 - Current
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Counseled over 30 patients per day via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
  • Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Suggested appropriate disposition to acting physicians based on assessment.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Ambulatory LPN Family Medicine and Pediatrics

Cleveland Clinic
09.2022 - 08.2023
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Answered over 35 incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Comforted and counseled patients and families throughout care process.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Administered medications and injections to over 30 patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Worked with large multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Took samples to complete diagnostic and routine assessment tests.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Supported diagnoses by taking over 15 blood samples from patients for laboratory testing.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Travel LPN

Ohio Health Urgent Care, Genie Healthcare
01.2022 - 04.2022
  • Administered injections, prescribed medications and enemas and cleaned and dressed wounds to assist with basic medical care.
  • Observed patients under treatment to identify progress or side effects of medications.
  • Collected samples from over 30 patients for lab testing to diagnose conditions.
  • Informed nursing personnel of new admissions, expected time of arrival, room assignment and other information to prepare for patient arrival.
  • Monitored patient fluid intake and output to compose patient charts.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Coordinated patient transfers to other facilities.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Arranged transportation to admit, transfer or discharge patients.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Travel Ambulatory LPN Endocrinology Nephrology

Penn State Hershey Medical Center Outpatient
07.2021 - 12.2021
  • Floats to various Ohio Health urgent care locations
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.

Travel Vaccine Specialist

ProLink Staffing, Medina County Public Health Department Covid
03.2021 - 07.2021
  • Mass vaccine clinics- 1,000+ daily, Outdoor drive through clinics- All weather, small community based clinics, Home bound visits, Senior centers, businesses
  • Safely administered Covid-19 vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
  • Assessed and responded to individual and community health education needs.
  • Visited homes to determine patient and family needs.
  • Worked with individuals to determine specific needs based on general tests and refer them to other community resources.
  • Prevented illness by education public on healthy practices to stop disease.
  • Educated community members about environmentally-related health issues.
  • Coordinated work groups and outreach activities.

National Travel Nurse/Lead Clinical Trainer

GAP Closure Home Visits, Matrix Medical Network
06.2019 - 03.2021
  • Performed quality gaps closure visits on all assigned members in patient homes
  • Worked collaboratively with physicians, case managers, social workers, family members, key caregivers and any appropriate ancillary medical personnel as appropriate
  • Facilitated follow-up with the PCP, and Matrix case management referrals as required
  • Performed appropriate screening procedures for members
  • Ordered supplies to maintain effective inventory levels.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Trained, evaluated and coached clinical staff to improve performance.
  • Coordinated special clinics and planned for normal variations in service demand.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Refereed members to PCP, case management and disease management programs as necessary
  • Maintained positive control of all PHI information
  • Acted as a training and educational consultant for Quality Gap Closure visits
  • Created and delivered training presentations via traditional classroom and live online sessions
  • Captured retinal images using the retinal camera
  • Provided medical care to patients in varied settings to offer patients best possible care regardless of location.
  • Assessed patient conditions by taking vital signs and evaluating symptoms to determine appropriate treatment.
  • Educated patients and families about medications, treatments and lifestyle changes to better understand and manage condition.
  • Utilized advanced medical technology to diagnose and treat varied illnesses and injuries.

LPN Agency Nurse

SNF, REHAB, Maxim Healthcare Services
03.2016 - 06.2019
  • Assisted ailing patients with eating and bathing to support activities of daily living.
  • Administered injections, prescribed medications and enemas and cleaned and dressed wounds to assist with basic medical care.
  • Observed patients under treatment to identify progress or side effects of medications.
  • Arranged transportation to admit, transfer or discharge patients.
  • Collected samples for lab testing to diagnose conditions.
  • Informed nursing personnel of new admissions, expected time of arrival, room assignment and other information to prepare for patient arrival.
  • Monitored patient fluid intake and output to compose patient charts.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Took samples to complete diagnostic and routine assessment tests.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Coordinated patient transfers to other facilities.
  • Helped patients complete bathing, dressing and eating.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

LPN Clinical Coordinator Endocrinology

Summa Health Systems
08.2017 - 04.2019
  • Provided support to Endocrinology with Moderately Complex Lab by overseeing all clinical practice issues: compliance with all clinical regulations (CLIA, TDL, OSHA, etc.), patient care quality issues, clinical coordination, etc
  • Functions as clinical coordinator for ENDOCRINOLOGY
  • DEEP program teaching-Diabetic Education Empowerment Program.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Ordered supplies to maintain effective inventory levels.
  • Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
  • Trained, evaluated and coached clinical staff to improve performance.
  • Coordinated special clinics and planned for normal variations in service demand.
  • Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Took samples to complete diagnostic and routine assessment tests.
  • Evaluated patient histories, complaints, and current symptoms.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

LPN Clinical Coordinator Family Internal Medicine

Summa Health Systems
06.2017 - 08.2017
  • Provided support to Family Practice with Moderately Complex Lab by overseeing all clinical practice issues: compliance with all clinical regulations (CLIA, TDL, OSHA, etc.), patient care quality issues, clinical coordination, etc
  • Functions as clinical coordinator for Family Practice
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Took samples to complete diagnostic and routine assessment tests.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Coordinated patient transfers to other facilities.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Ordered supplies to maintain effective inventory levels.
  • Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
  • Trained, evaluated and coached clinical staff to improve performance.
  • Coordinated special clinics and planned for normal variations in service demand.
  • Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.

LPN Triage Nurse

Summa Health Systems
03.2016 - 06.2017
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
  • Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
  • Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Coordinated patient transfers to other facilities.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Ambulatory LPN Family Medicine

Summa Health Systems
05.2015 - 02.2016
  • Built meaningful relationships with patients and families for optimal care.
  • Educated patients, families and caregivers about conditions and treatments.
  • Observed and assessed patients to identify concerning symptoms.
  • Administered medications and topic treatments to address patient symptoms.
  • Planned and implemented patient care to treat conditions or mitigate symptoms.
  • Partnered with support technicians, nursing staff and social workers to coordinate services.
  • Verified work of subordinates against quality guidelines.
  • Delegated patient care responsibilities to nursing assistants and student nurses.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Recorded details regarding therapies to keep patient charts updated.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

LPN Charge Nurse

REHAB, Brentwood Healthcare Center
02.2015 - 05.2015
  • Obtain and record patients vital signs, intake and output and blood glucose
  • Provide treatment and approved medication administration
  • Review physical needs, monitor patient's physical condition
  • Assess vital changes in patient's condition by monitoring vital signs, symptoms, and test results
  • Supervise team of 10 STNA's
  • Document treatment plans and procedures in accordance with regulations
  • Assist residents with self-care techniques and patient education
  • Spending quality time with residents, providing compassionate support and understanding.
  • Achieved successful unit leadership by providing quality nursing care to 30 to 45 patients per day in 40-bed unit

Administrative Assistant

American Sign Products
05.2012 - 02.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Associate of Science - Nursing

Fortis College School of Nursing
Cuyahoga Falls, OH
07.2023

LPN - Nursing

Fortis College School of Nursing
Cuyahoga Falls, OH
10.2014

High School Diploma - General Studies

Bedford High School
Bedford, OH
06.2010

Skills

  • Epic, Cerner, Medi Tech, ECW, Point Click Care
  • Operational Standards
  • Patient Relations
  • Team Supervision
  • Training and Development
  • Excellent Communication
  • Team building
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Critical Thinking
  • Problem-Solving
  • Cultural Awareness

Certification

LPN/LVN- LPN.157995.MEDS-IV 9 years

RN- RN.526991

BLS

Affiliations

  • American Nurses Association (ANA) Member
  • National Nurse Honor Guard

Timeline

Ambulatory Care RN

Cleveland Clinic
08.2023 - Current

Ambulatory LPN Family Medicine and Pediatrics

Cleveland Clinic
09.2022 - 08.2023

Travel LPN

Ohio Health Urgent Care, Genie Healthcare
01.2022 - 04.2022

Travel Ambulatory LPN Endocrinology Nephrology

Penn State Hershey Medical Center Outpatient
07.2021 - 12.2021

Travel Vaccine Specialist

ProLink Staffing, Medina County Public Health Department Covid
03.2021 - 07.2021

National Travel Nurse/Lead Clinical Trainer

GAP Closure Home Visits, Matrix Medical Network
06.2019 - 03.2021

LPN Clinical Coordinator Endocrinology

Summa Health Systems
08.2017 - 04.2019

LPN Clinical Coordinator Family Internal Medicine

Summa Health Systems
06.2017 - 08.2017

LPN Agency Nurse

SNF, REHAB, Maxim Healthcare Services
03.2016 - 06.2019

LPN Triage Nurse

Summa Health Systems
03.2016 - 06.2017

Ambulatory LPN Family Medicine

Summa Health Systems
05.2015 - 02.2016

LPN Charge Nurse

REHAB, Brentwood Healthcare Center
02.2015 - 05.2015

Administrative Assistant

American Sign Products
05.2012 - 02.2015

Associate of Science - Nursing

Fortis College School of Nursing

LPN - Nursing

Fortis College School of Nursing

High School Diploma - General Studies

Bedford High School

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McKenzie MishlerRN