McKenzie Mixon
Hutto,TX
Summary
Dedicated and results-driven professional with a diverse background in various roles throughout college, consistently striving for excellence and becoming a valuable asset to every organization. Developed a robust skill set in customer service, collaboration, time management, data entry, and attention to detail and more while pursuing a bachelor's degree. Life experiences, including motherhood and relocation, have further honed these skills, demonstrating adaptability and resilience. Eager to re-enter the workforce and leverage this extensive skill set to contribute positively to a dynamic team environment.
Overview
10
10
years of professional experience
Work History
Teacher
Lafayette Parish School System
01.2024 - 10.2024
- Prepared slides, printouts, and extra resources for lessons.
- Managed a classroom of at least 23 students.
- Used strategies to maintain engagement for students and minimize disruption.
- Attended monthly and weekly meetings; collaborating with other teachers to improve our school and myself.
- Graded papers and input them in a timely manner.
- Paced learning to follow the district timeline while also knowing when to slow down or provide more assistance to those who needed it.
Front Desk Receptionist
Great American RV Superstores
08.2021 - 03.2022
- Answered phone calls quickly, invitingly and transferred the customer to the appropriate extension.
- Recorded detailed messages for employee's not available.
- Took in all new RV units by scanning in paperwork, organizing keys, creating individual packets for each unit, maintaining online log and filing them away.
- Took inventory every 6 months for supplies.
- Greeted every customer helped each one based on their needs.
- Assigned customers based on a rotation.
- Kept a clean and organized desk.
- Balanced the drawer at the end of the day, along with making and scanning the days records, and deposited the earnings for the day.
- Maintained work area while answering over 60 calls a day and at least 30 walk ins on our busier days, while taking in new units and checking out customers or running deposits.
Front Desk Receptionist
America's Best Contacts and Lenses
05.2021 - 08.2021
- Greeted customers with hospitality and helped them based on their searches.
- Called customers to verify appointments or reschedule.
- Verified insurance information from multiple different companies and double-checked eligibility.
- Filed customers' paperwork and maintained the charts in specified order.
- Cleaned around the office and kept a tidy space at my desk.
- Assisted at least 30 people a day, along with incoming phone calls and finishing duties.
Head Hostess
Rufinos on the River
03.2021 - 05.2021
- Strategically placed customers at tables since we commonly had many reservations set in place.
- Planned reservations to flow smoothly while also accommodating for walk-ins.
- Collaborated with the busboys and managers using headsets to adjust tables for incoming parties or to adjust the location of reservations to overcome problems that popped up.
- Adjusted any reservations during the busy night when needed and moved others around while maintaining customer requests.
- Accepted calls for to-go orders and getting them placed in a timely manner.
Front Desk Receptionist
Great American RV Superstores
05.2019 - 02.2021
- Answered phone calls quickly, invitingly and transferred the customer to the appropriate extension.
- Recorded detailed messages for employee's not available.
- Took in all new RV units by scanning in paperwork, organizing keys, creating individual packets for each unit, maintaining online log and filing them away.
- Took inventory every 6 months for supplies.
- Greeted every customer helped each one based on their needs.
- Assigned customers based on a rotation.
- Kept a clean and organized desk.
- Balanced the drawer at the end of the day, along with making and scanning the days records, and deposited the earnings for the day.
Student worker for Veterans Upward Bound
University of Louisiana at Lafayette
01.2019 - 05.2019
- Attended night classes to take attendance and assist professors.
- Tutored veterans who needed help to get them to the level they needed to be to understand the material.
- Assisted with making packets and brochures for the department.
- Helped organize and file paperwork.
Manager
Bon Froyo
05.2014 - 01.2019
- Double checked the money that was handled for closing and made sure procedures were followed through by the previous shift.
- Balanced the safe weekly to make deposits at the bank and get any change we would need for the week.
- Took inventory weekly and purchased needed supplies at Sams and Walmart.
- Created the schedule for up to 6 employees each week; along with their school schedules.
- Trained new associates.
- Took apart, cleaned, and maintained yogurt machines.
- Mailed off receipts, deposit slips, and time cards to the owner in a different state on time for his records.
- Interviewed potential candidates and hired candidates along with terminating employees per the owners wishes.
- Checked customers out with the square system or cash.
- Maintained the cleanliness of the store during my shift.
- Had meetings when necessary to address concerns and boost morale.
Education
Bachelors - General Studies
University of Louisiana at Lafayette
Lafayette, LA01.2023
High School Diploma - undefined
Lafayette High School
Lafayette, LA05.2016
Skills
- Administrative support
- Ambitious
- Classroom management
- Critical thinking
- Public speaking
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer and client relations
- Problem-solving
Timeline
Teacher
Lafayette Parish School System
01.2024 - 10.2024
Front Desk Receptionist
Great American RV Superstores
08.2021 - 03.2022
Front Desk Receptionist
America's Best Contacts and Lenses
05.2021 - 08.2021
Head Hostess
Rufinos on the River
03.2021 - 05.2021
Front Desk Receptionist
Great American RV Superstores
05.2019 - 02.2021
Student worker for Veterans Upward Bound
University of Louisiana at Lafayette
01.2019 - 05.2019
Manager
Bon Froyo
05.2014 - 01.2019
High School Diploma - undefined
Lafayette High School
Bachelors - General Studies
University of Louisiana at Lafayette