McKenzie Morris
Colonial Heights,VA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Shift Leader
ChickA
Colonial Heights, VA
11.2021 - Current
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
High School Diploma -
Colonial Heights High School
Colonial Heights, VA 09.2011 - 06.2024
Skills
- Customer Service Management
- Problem-Solving
- Role Modeling
- Team Motivation
- Goal Setting and Tracking
- Positive Attitude
- Professional Appearance
- Strategic Planning
Timeline
Shift Leader
ChickA
11.2021 - Current
High School Diploma -
Colonial Heights High School
09.2011 - 06.2024
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