McKenzie Morton

As PRN Admitting Counselor, I assist in admitting for both the main hospital and the surgery center. I also register trauma patients, direct admits, help with financial aid assistance and insurance verification, data entry and documentation in a timely manner, payments for inpatient and outpatient procedures, and more.

• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Completed customer applications and updated records to reflect current information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

I was a medical receptionist at a Children's Rehabilitative Hospital. I was the sole receptionist for the Primary Care, Comprehensive Assessment, and Dental Clinic. I eventually was able to train a few fellow employees to work the department with me. A few of my duties included scheduling appointments, resolving patient concerns, insurance verification, and maintaining efficiency and accuracy in a fast paced environment.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning rooms.

As a caregiver, I provided care to patients who were on Hospice services. I independently worked with clients in their homes and assisted with ADLs, medication adherence, documentation, Alzheimer's redirection, and problem solving. A few other duties I was responsible for could include:

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

During my experience with Devoted Guaridans, I was a personal caregiver for a paraplegic patient. My daily duties included meal preparation, personal hygeien care, daily therapy routines, constant repositoning, and medication assistance.

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Transported individuals to events and activities, medical appointments, and shopping trips.

As Hospice Clerical, I reviewed and faxed orders, reviewed medical files, updated patient charts, scheduled nurses, and performed audits.

• Obtained client medical history, medication information, symptoms, and allergies.
• Input data into spreadsheets and databases.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Reviewed files, records and other documents to obtain information to respond to requests.

During my experience with Frutti's, I was promoted to Assistant Manger and independently operated a retail location at Broadway at the Beach. My daily duties included money handling, transporting profits to other locations, scheduling employees, stocking supplies, performing audits, and more.

• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

My experience as a server allowed me to enhance my multi-tasking skills. It also helped me develop other crucial skills such as time management, strong communication, active listening, managing multiple priorities, and providing excellent service under constraints. I was promoted to be a closer and was granted access to larger tables which required great attention to detail.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.

A daycare worker's responsibility included supervising minors while providing a safe and educational environment for the children to thrive in.

• Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
• Encouraged children to develop healthy social and emotional skills.
• Read stories, sang songs and facilitated creative play.
• Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Reduced incidents of disruptive behavior by establishing clear expectations and implementing consistent disciplinary measures when necessary.