McKenzie O’Hare
Virginia Beach,VA
Summary
Dynamic customer service professional with extensive experience at Pizza Hut, excelling in call center environments. Proven ability in complaint handling and relationship building, enhancing customer satisfaction through active listening and problem resolution. Recognized for efficiently managing high call volumes while fostering loyalty and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
CSR
Pizza Hut
07.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Cook
Pizza Hut
07.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Busser
Atlantic on Pacific
08.2024 - 09.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma - N/A
Green Run High School
Virginia Beach, VA06.2024
Skills
- Complaint handling
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Relationship building
- Customer relations
- Problem resolution
- Product knowledge
Timeline
Busser
Atlantic on Pacific
08.2024 - 09.2024
CSR
Pizza Hut
07.2023 - Current
Cook
Pizza Hut
07.2023 - Current
High School Diploma - N/A
Green Run High School