McKenzie Pantoja
Panama City ,F
Summary
Skilled educator and administrator with a strong focus on communication, teamwork, and customer service. Proven ability to foster supportive environments and enhance service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Little Jackets Nest Childcare, LLC
Rachel Cureton
Vernon, FL
01.2026 - 04.2026
- Lead Three's & Four's Teacher
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Instructional Paraprofessional
Bay District Schools
Panama City, FL
08.2021 - 03.2024
- Monitored student progress and provided feedback to educators for continuous improvement.
- Collaborated with special education staff to address the specific needs of students with disabilities.
- Developed and maintained positive relationships with students, fostering a supportive learning environment.
- Supported classroom management efforts, ensuring a safe and productive educational setting.
Receptionist Administrator
Dr. Obid Respiratory
Panama City, FL
07.2022 - 01.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained electronic health records, verifying accuracy and compliance with regulations.
- Assisted in handling patient inquiries, providing information about services and procedures.
- Developed patient intake processes that reduced wait times and improved overall satisfaction.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Front Desk Receptionist
Emerald Coast Sleep Diagnostics
Panama City, FL
06.2021 - 01.2022
- Assisted with insurance verification and documentation to ensure compliance with billing procedures.
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Maintained organized front desk operations, enhancing overall patient experience and satisfaction.
- Provided administrative support to clinical staff, facilitating seamless communication between departments.
- Coordinated patient follow-up calls, contributing to enhanced continuity of care and service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Barista
Books-A-Million
Panama City, FL
06.2018 - 04.2021
- Maintained cleanliness of work area and equipment to ensure compliance with health regulations.
- Managed inventory levels, restocked supplies, and organized storage areas efficiently.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree - Elementary Education
Florida State University
Panama City, FLAssociate of Arts - Elementary Education
Chipola State College
Marianna, FL05-2021
High School Diploma -
Vernon High School
Vernon, FL05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Verbal communication
- Organization and time management
Certification
- Microsoft Certified; Excel, PowerPoint, Word
Timeline
Little Jackets Nest Childcare, LLC
Rachel Cureton
01.2026 - 04.2026
Receptionist Administrator
Dr. Obid Respiratory
07.2022 - 01.2023
Instructional Paraprofessional
Bay District Schools
08.2021 - 03.2024
Front Desk Receptionist
Emerald Coast Sleep Diagnostics
06.2021 - 01.2022
Barista
Books-A-Million
06.2018 - 04.2021
No Degree - Elementary Education
Florida State University
Associate of Arts - Elementary Education
Chipola State College
High School Diploma -
Vernon High School