Mckenzie Pitts
Aurora,CO
Summary
Friendly student available for night shifts during the week, and available on holidays. Considered hardworking, punctual, and driven. Excellent reputation for resolving problems and improving customer satisfaction, along with customer service . Hardworking and passionate, motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences at all times.
Overview
3
3
years of professional experience
Work History
Server
White Chocolate Grill
02.2024 - Current
- Perfected "platinum" service to their standard in fine dining.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Service Crew Member
Rocky Mountain Catering
09.2023 - Current
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Served/dished food in a friendly manner to ensure customer satisfaction.
- Cleaned tables and set up dining room areas with cloths, serviettes, silverware, and water goblets to ensure a professional looking dining area.
Waitress
Sazon Latino Restaurant
02.2022 - 04.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Food Runner
Shannahans Steakhouse
01.2023 - 03.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Waitress
Monsoon Cuisine Of India
08.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Internship Student
Speak Life Processing
04.2021 - 08.2021
- Attended events to develop professional network of potential donors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with all customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
Education
International Business Economics - Business/Entrepreneurship
University of Denver
Glendale, CO05.2027
High School Diploma -
Cherokee Trail High School
Aurora, CO03.2023
Skills
- Team Player
- High Energy and Stamina
- Service-Oriented
- Cool Under Pressure
- Relationship Building
- Warm and Friendly
- Team Leadership
- Workflow Coordination
- Dining Room Cleaning and Upkeep
- High Volume Dining
- Customer Service is a #1 Priority
- Table Coordination
Languages
Spanish
Limited Working
Timeline
Server
White Chocolate Grill
02.2024 - Current
Service Crew Member
Rocky Mountain Catering
09.2023 - Current
Food Runner
Shannahans Steakhouse
01.2023 - 03.2023
Waitress
Sazon Latino Restaurant
02.2022 - 04.2024
Waitress
Monsoon Cuisine Of India
08.2021 - 02.2022
Internship Student
Speak Life Processing
04.2021 - 08.2021
International Business Economics - Business/Entrepreneurship
University of Denver
High School Diploma -
Cherokee Trail High School
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