Mckenzie Prim
Birmingham,Alabama
Summary
Dynamic customer service professional with a proven track record at Ace Tree Service, excelling in conflict resolution and appointment scheduling. Recognized for enhancing customer satisfaction through active listening and effective communication. Dependable team player with strong organizational skills, adept at managing high-stress situations while maintaining professionalism.
Overview
6
6
years of professional experience
Work History
Call Center Receptionist
Ace Tree Service
07.2024 - 10.2025
- Managed inbound calls, providing exceptional customer service and addressing inquiries effectively.
- Scheduled appointments for tree service consultations, optimizing daily operations for technicians.
- Assisted in resolving customer complaints by coordinating with field teams to ensure timely responses.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Oversaw scheduling tasks such as confirming appointments or follow-ups for technicians on field visits.
- Delivered exceptional problem-solving skills by actively listening to customers'' concerns and offering appropriate solutions.
Barista Shift Supervisor
Santos
07.2021 - 07.2024
- Resolved customer complaints promptly to maintain satisfaction and loyalty
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Customer Service Representative
Ulta Beauty Inc.
03.2020 - 07.2021
- Assisted customers with inquiries, providing accurate information and prompt solutions.
- Learned company policies and procedures to effectively address customer concerns.
- Adapted quickly to new systems and processes, enhancing overall efficiency in operations.
- Managed cash transactions accurately while maintaining a balanced register.
- Participated in training sessions to develop product knowledge and improve service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Homewood High School
Homewood, ALCriminal Justice
UAB
Birmingham, ALSkills
- Customer service
- Conflict resolution
- Appointment scheduling
- Follow-up calls
- Email management
- Stress tolerance
- Work prioritization
- Teamwork
- Attention to detail
- Reliability
- Excellent communication
- Typing speed
- Dependability
- Organizational skills
- Active listening
- Telephone and email etiquette
Timeline
Call Center Receptionist
Ace Tree Service
07.2024 - 10.2025
Barista Shift Supervisor
Santos
07.2021 - 07.2024
Customer Service Representative
Ulta Beauty Inc.
03.2020 - 07.2021
High School Diploma -
Homewood High School
Criminal Justice
UAB