McKenzie Pugmire
Idaho Falls,ID
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Door-to-Door Sales Representative
Vivint Smart Home Security
2022.04 - 2022.06
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Customer Service
Melaleuca, The Wellness Company
2021.10 - 2022.04
- Place online order, Enroll new customers, Resolve issues, Promote deals/offers
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Housekeeper
Holiday Inn Express
2021.06 - 2021.09
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Shift Lead
Jamba Juice
2018.11 - 2021.05
- Prepped and made smoothies, baked goods, and drinks.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Ski Lift Operator
Kelly Canyon Ski Resort
2019.11 - 2020.03
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.
- Reduced wait times for guests by quickly and accurately scanning lift tickets and verifying passes.
Education
General Associates of Arts -
Idaho State University
Pocatello, ID06.2021
High School Diploma -
Bonneville High School
Ammon, ID06.2021
Skills
- Team Leadership
- Engaging Public Speaking
- Friendly, Positive Attitude
- Fast Learner
- Flexible and Adaptable
- Interpersonal Skills
- Time Management
- Organization skills
Affiliations
- Member of the Church of Jesus Christ of Latter-Day Saints
Additional Information
Recently finished serving an 18 month mission for the Church of Jesus Christ of Latter-Day Saints in Lima, Peru.
Languages
Spanish
Limited Working
Timeline
Door-to-Door Sales Representative
Vivint Smart Home Security
2022.04 - 2022.06
Customer Service
Melaleuca, The Wellness Company
2021.10 - 2022.04
Housekeeper
Holiday Inn Express
2021.06 - 2021.09
Ski Lift Operator
Kelly Canyon Ski Resort
2019.11 - 2020.03
Shift Lead
Jamba Juice
2018.11 - 2021.05
General Associates of Arts -
Idaho State University
High School Diploma -
Bonneville High School
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