MCKENZIE RAMIREZ
McLean,VA
Summary
Business-conscious professional bringing over twelve years of experience in the customer service industry. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Highly-organized with talent for multitasking using superior time management and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
Holiday Inn
08.2023 - 04.2024
- Delegated work to staff, setting priorities and goals
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Delivered a high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Restaurant Supervisor
Delta Hotels
03.2023 - 08.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
General Manager
Capt'n Crabby
04.2018 - 03.2023
- Trained employees on business principles, best practices, protocol and health regulations
- Controlled portion sizes and garnishing for optimal cost controls
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Reconciled daily transactions, balanced cash registers, filed all receipts for taxes and kept thorough files on all inventory.
Front of House Manager/Bartender
Outback Steakhouse
08.2011 - 03.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Developed goals and plans to prioritize, organize and accomplish daily service tasks
- Maximized profit and revenue through upselling and cross-selling techniques.
Education
High School Diploma -
Floyd Kellam High School
Virginia Beach, VASkills
- Customer service-oriented
- Time management
- Inventory management knowledge
- Food and Beverage Operations
- ABC standards
- Event Coordination
- Employee Supervision
- Staff Supervision
- Resource Allocation
- Money Handling
- Quality Assurance
- Liquor Law Compliance
Timeline
Food and Beverage Manager
Holiday Inn
08.2023 - 04.2024
Restaurant Supervisor
Delta Hotels
03.2023 - 08.2023
General Manager
Capt'n Crabby
04.2018 - 03.2023
Front of House Manager/Bartender
Outback Steakhouse
08.2011 - 03.2018
High School Diploma -
Floyd Kellam High School