McKenzie Reihner

Used my ability to assist customers with the process of joining a program such as, completing applications, gathering all necessary documents, and answering questions.

Demonstrated my ability to determine if individuals met the requirements for specific programs, accurately documenting enrollment information and updates.

Handled customer injuries, resolving issues, and maintaining customer satisfaction throughout the enrollment process.

Inputed enrollment data into systems and databases.

Experienced in handling inbound calls, outbound calls.

Skills

• communication skills

•organizational skills

• time management

• computer skills

• handle multiple tasks

• detail oriented

Used my ability to resolve customer injuries , assist customers in setting up and troubleshooting their hardware and software, and developed knowledge base articles and support documentation.

Experienced providing step by step guidance by assisting by phone, chat, and email.

Assisted customers with uploading required documents, downloading software on desktops, and providing excellent customer communication skills.

Skills

• problem solving

• diagnosing technical issues

• Documentation

• Data Base

Used my ability to communicate effectively with customers, actively listening to customer needs, and providing timely and accurate feedback. Demonstrated my ability to understand and address customer concerns with empathy and understanding. I also maintained a positive attitude in challenging situations, and used active listening and empathy to de escalate tense interactions.

Experienced maintaining customer accounts and recording information.

Handling customer complaints and providing support and solutions.

Improving customer satisfaction.

Skills I used during my role

• active listening

• communication skills

• time management

• conflict resolution

• paying attention to details

Used my ability to provide administrative support by answering phone calls, taking messages, and scheduling meetings and appointments.

Demonstrated my ability to handle sensitive information in a confidential manner.

Proficiency in Microsoft office, Microsoft word, Outlook etc.

Demonstrated excellent communication skills and strong organizational and multitasking abilities.

Skills

• paying attention to detail

• strong communication

• time management

• organization

• maintaining accuracy and speed in entering data

Used my ability to welcome customers, answered phone calls, and managed basic administrative tasks.

Provided assistance to customers, booking appointments, and entering data into the system.

Maintained a clean and organized area.

Skills

• excellent communication

• problem solving

• organization

Used my ability to show patients comfort by providing exceptional personal care and maintaining a clean living environment.

Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Skills

• patience

• teamwork

• excellent communication

• empathy