Summary
Overview
Work History
Education
Skills
Timeline
Generic

MCKENZIE Richins

Salt Lake City

Summary

Lifecycle Marketing Manager with 7 years of experience in marketing and developing special events, creating strategies to propel brand image, Project Managing new campaigns and launching email campaigns start to finish with SalesForce Marketing Cloud software. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling brand launches, booking locations and graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Sales Force Marketing Cloud Email and Marketing Cloud experience. Strong marketing background with expertise in segmentation, targeting, and lead generation. Excellent communication skills, with experience collaborating with cross-functional teams and presenting findings to leadership. Proven ability to provide training and support to end-users. Excellent communication skills, with experience collaborating with cross-functional teams and presenting findings to leadership. Proven ability to provide training and support to end-users.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Nostra
07.2023 - 12.2023
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Collaborated with sales and product teams to address customer success objectives.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Created and maintained comprehensive customer success documentation for internal and external use.

CurrentLifecylce Marketing Manager

Byte
03.2022 - 07.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Created customized marketing materials to increase product awareness.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Tracked key metrics and developed spreadsheets and data models.
  • Identified appropriate marketing channels and target customers for campaigns.

Public Relations Strategist

Progrexion Marketing
11.2018 - 11.2020
  • Identified appropriate marketing channels and target customers for campaigns.
  • Worked side-by-side with Email Marketing Manager in identifying, driving, closing sales and serving client base.
  • Devised and optimized strategies for handling corporate communication, program operations and key projects.Researched industry changes and developments in earned media and SEO techniques, tools and methodologies to apply findings to clients and adjust strategies.Evaluated and managed new strategic business opportunities.Worked with management to identify trends and developments that might influence PR decisions and strategies.Identified customer needs through market research and analysis and developed forward-thinking strategies.Created strategy to secure social media cause with marketing and influencer partnerships.Implemented strategic plan to grow social media audiences for key demographics.Constructed benchmarks for measuring impact of social media programs to maximize results.Assisted in executing press, influencer and consumer events to meet KPIs.

Marketing Intern

SwipeClock
07.2016 - 03.2018
  • Performed administrative tasks to streamline organizational effectiveness.Helped generate and compile new leads for potential client growth.Assisted staff with office tasks such as filing paperwork, updating account information.

Education

BBA - Communications

University Of Utah

Skills

  • Project Management
  • People skills
  • SalesForce Marketing Cloud
  • Event coordination
  • Strategy development
  • Communications strategies
  • Sales and marketing
  • Project management
  • Issue Resolution
  • Analytical Software
  • Customer Service

Timeline

Customer Success Manager

Nostra
07.2023 - 12.2023

CurrentLifecylce Marketing Manager

Byte
03.2022 - 07.2023

Public Relations Strategist

Progrexion Marketing
11.2018 - 11.2020

Marketing Intern

SwipeClock
07.2016 - 03.2018

BBA - Communications

University Of Utah
MCKENZIE Richins