Mckenzie Rives
Ogden,UT
Summary
Positive and outgoing with strong communication skills. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Hardworking professional and committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Apartment Management Consultants
SLC, UT
05.2020 - Current
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Greeted clients, showed apartments and prepared leases.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Assistant Manager
Forever Young Shoes
Layton, UT
09.2016 - 09.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attended monthly sales meetings and reported pertinent information to employees and support long-term business needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Supervised team of 4 plus employees and provided feedback on performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted to Assistant Manager after only 12 months with company.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained exceptionally clean, customer-friendly and well-run department.
Education
Cosmetology -
Davis Applied Technology College
Kaysville, UT09.2019
High School Diploma -
Clearfield High School
Clearfield, UT05.2019
Skills
- Staff management
- Organizational Skills
- Sales and marketing
- Customer Service
- Leadership
- Upselling
Timeline
Leasing Consultant
Apartment Management Consultants
05.2020 - Current
Assistant Manager
Forever Young Shoes
09.2016 - 09.2020
Cosmetology -
Davis Applied Technology College
High School Diploma -
Clearfield High School
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