Mckenzie Roberts
Perry,FL
Summary
A dedicated professional with experience as a Childcare Provider at Susie's Joy Land, skilled in child supervision and conflict resolution. Proven ability to foster learning through engaging activities while maintaining a safe environment. Recognized for exceptional communication and reliability, ensuring strong relationships with parents and enhancing child development.
Overview
10
10
years of professional experience
Work History
Childcare Provider
Susie's Joyland
03.2020 - Current
- Provided nurturing care and supervision for children, ensuring a safe and engaging environment.
- Developed and implemented age-appropriate educational activities to foster learning and development.
- Communicated effectively with parents regarding children's progress, behavior, and any concerns.
- Managed daily schedules, including meals, nap times, and recreational activities for optimal child engagement.
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
Office Manager
Metal Building Erectors, LLC
01.2024 - 08.2024
- Supervised daily office activities, maintaining high standards of organization and efficiency.
- Managed scheduling and resource allocation for administrative staff to optimize productivity.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
CSR, Sales
Desloge Home Oxygen
01.2016 - 05.2017
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Managed customer accounts, ensuring accurate order processing and timely follow-up on issues.
- Trained new staff on sales techniques and best practices for effective customer engagement.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Taylor County Christian Academy
Perry, FLCosmetology
Big Bend Technical College
Perry06-2014
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Multitasking
- Caring and responsible
- Punctual and reliable
- Conflict resolution
- Excellent communication
Timeline
Office Manager
Metal Building Erectors, LLC
01.2024 - 08.2024
Childcare Provider
Susie's Joyland
03.2020 - Current
CSR, Sales
Desloge Home Oxygen
01.2016 - 05.2017
High School Diploma -
Taylor County Christian Academy
Cosmetology
Big Bend Technical College