McKenzie Rogers
Chesapeake,VA
Summary
Seeking full-time employment in the healthcare field that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position and assist team in achieving company goals.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Surf Rider Western Branch
07.2017 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing complaints or issues.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Received numerous positive reviews from customers, contributing to an increase in repeat business for the restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Wait Staff Member
Cedar Point Country Club
05.2022 - 07.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VA05.2023
Skills
- Strong multitasking
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Strong Work Ethic
- Exceptional customer service
- Adaptable and Flexible
References
- Kayleigh Horne (757)-739-5639
- Ashley Richardson (757)-839-9429
- Sarah Giacometti (757)-620-3906
Timeline
Wait Staff Member
Cedar Point Country Club
05.2022 - 07.2023
Wait Staff Member
Surf Rider Western Branch
07.2017 - Current
Bachelor of Science - Health Sciences
James Madison University
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