- Volunteer Work
- Community Development
Current Boards
- University of Maine at Fort Kent Board of Visitors
- Fort Kent Public Library Board
- Carter Brook SnoBirds snowmobile club
Past Board
- Greater Area Fort Kent Chamber of Commerce VP
McKenzie Roy Hafford
Fort Kent
Summary
Dynamic and results-driven professional with extensive experience at KeyBank National Association, excelling in branch operations management and customer service. Proven track record in developing strategic initiatives that enhance efficiency and drive sales growth. Strong leadership skills foster team development, while expertise in financial analysis supports informed decision-making.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional with experience in financial advisory, prepared for role in delivering impactful business solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in financial analysis, strategic planning, and client relationship management. Reliable and results-driven, excelling in dynamic environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Branch Manager
KeyBank National Association
01.2022 - Current
- Led branch operations to achieve sales targets and enhance customer satisfaction.
- Developed and implemented strategic initiatives to improve operational efficiency across teams.
- Mentored staff on compliance procedures and best practices, fostering a culture of accountability.
- Analyzed financial reports to identify trends and inform decision-making for resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Small Business Owner
JMZ INC
09.2020 - Current
- Developed and executed comprehensive business strategies to enhance profitability and market presence.
- Led financial planning, budgeting, and forecasting initiatives to drive sustainable growth.
- Cultivated relationships with local vendors, securing favorable terms for supplies and services.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Licensed Personal Banker
KeyBank National Association
07.2017 - 01.2022
- Cultivated strong client relationships by providing tailored banking solutions and financial advice.
- Streamlined account opening processes, enhancing customer experience and reducing wait times.
- Mentored junior bankers on compliance standards and best practices in financial services.
- Analyzed customer needs to recommend appropriate products, driving account growth and retention.
Licensed Branch Manager
KeyBank National Association
2015 - 2017
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategic plans to enhance customer service and operational efficiency.
- Mentored team members, fostering professional development and improving overall performance.
- Analyzed market trends to identify opportunities for growth and service enhancements.
Small Business Owner
M Roy & Co Mercantile
10.2009 - 03.2015
- Managed daily operations, ensuring efficient workflow and high-quality customer service standards.
- Streamlined inventory management processes, reducing overhead costs and improving stock accuracy.
- Implemented marketing campaigns that increased brand awareness and customer engagement locally.
- Trained and mentored new staff, fostering a collaborative team environment focused on excellence.
- Analyzed market trends to identify opportunities for expansion and product diversification strategies.
Lead Teller
KeyBank National Association
2014 - 2015
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored junior tellers, enhancing team performance and service delivery.
- Implemented process improvements that streamlined cash handling procedures and reduced discrepancies.
- Managed customer transactions efficiently, maintaining high levels of accuracy and service quality.
Account Executive - Payables and Receivables
Frank Martin Sons
01.2008 - 10.2012
- Developed and maintained relationships with clients to ensure timely payment processing.
- Monitored accounts receivable aging reports, identifying discrepancies for resolution.
- Streamlined invoice processing procedures, improving turnaround time and accuracy.
- Collaborated with cross-functional teams to enhance financial reporting accuracy.
Education
Sports Medicine - Athletic Training
University of Maine At Presque Isle
Presque Isle, ME05-2008
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Business development
- Sales expertise
- Risk mitigation
- Loans
- Investment guidance
- People-oriented
Certification
- Securities Industry Essentials (SIE) Exam- 2016
- FINRA Series 6 exam, a professional qualification for individuals seeking to sell specific investment products in the United States- 2016
- FINRA Series 65 The exam assesses a candidate's knowledge of laws, regulations, ethics, and investment strategies necessary to provide investment advice to clients for a fee.- 2016
- Maine Life and Health Insurance license -2016
Interests
Timeline
Licensed Branch Manager
KeyBank National Association
01.2022 - Current
Small Business Owner
JMZ INC
09.2020 - Current
Licensed Personal Banker
KeyBank National Association
07.2017 - 01.2022
Small Business Owner
M Roy & Co Mercantile
10.2009 - 03.2015
Account Executive - Payables and Receivables
Frank Martin Sons
01.2008 - 10.2012
Licensed Branch Manager
KeyBank National Association
2015 - 2017
Lead Teller
KeyBank National Association
2014 - 2015
Sports Medicine - Athletic Training
University of Maine At Presque Isle
Passions
My focus and passion since joining KeyBank have been strongly centered on small business and helping business owners understand the solutions available to help them operate more efficiently and successfully. I take great pride in sitting with clients, understanding their unique needs, and supporting them with tailored small business solutions.
This passion did not begin with my career at KeyBank. I was a small business owner prior to joining the bank and remain one today. Additionally, I grew up in a family of entrepreneurs—my grandmother ran an upholstery business, my grandfather was a farmer, and my father owned a small business for the majority of my life. Being constantly surrounded by entrepreneurship gave me a deep, firsthand understanding of the challenges, risks, and rewards small business owners experience.
These personal and professional experiences allow me to connect authentically with clients, anticipate their needs, and provide meaningful guidance grounded in real-world understanding.