McKenzie Saenz
The Colony
Overview
10
10
years of professional experience
Work History
Warehouse Sorter
UPS
10.2024 - Current
- Loading and Unloading: Loading packages into delivery vehicles (trucks, trailers, etc.) and unloading them from those vehicles.
- Sorting and Grouping: Sorting packages based on destination or delivery route.
- Scanning and Labeling: Scanning packages to confirm their arrival and condition, and potentially labeling them for specific routes.
- Handling Packages: Lifting, lowering, sliding, and moving packages safely and efficiently.
- Using Equipment: Operating hand tools, mechanical equipment (like conveyor belts), and potentially forklifts or pallet jacks.
- Following Procedures: Adhering to UPS's package handling standards and safety protocols.
Daycare Teacher
Childcare Network
04.2024 - 10.2024
- Ensure the safety and well-being of children at all times.
- Provide basic care, including feeding, diapering, and assisting with toileting.
- Implement and maintain a clean and organized classroom environment.
- Utilize play-based learning activities such as arts and crafts, storytelling, and outdoor play.
- Encourage exploration and discovery through hands-on activities.
- Teach basic skills such as color, shape, numbers, and letter recognition.
- Maintain open communication with colleagues and supervisors.
- Participate in staff meetings and professional development opportunities.
- Observe children's individual needs and interests.Assess children's development and progress.Document observations and progress reports.
- Assist with record-keeping, such as attendance records and student progress notes.Prepare materials and equipment for lessons.Provide personal aid and care as necessary to students.
- Serve as a positive role model for the children in the areas of attitude, speech, and actions.Treat each child with dignity and respect.
- Encourage children's development in the areas of building self-confidence, problem solving, and taking responsibility for their actions.
Customer service
Chewy
01.2022 - 03.2024
- Replied to emails in a timely manner
- Answered all questions, coherence's eveyything I did on their account, and made them aware of upcoming orders
- Created my own email templates
- Handled emails while still on the phone
- Assisted customers with questions
- Handled inbound calls, and outbound calls
- Managed customer accounts
- Attention to details
- Fast typing
- Good verbal and written communication
Phone agent
Chewy
05.2021 - 01.2022
- Assisted customers with questions
- Handled inbound calls, and outbound calls
- Managed customer accounts
- Attention to details
- Fast typing
- Good verbal and written communication
Server
54th street
10.2018 - 06.2021
- Learned menu so i was able to answer any questions without flipping through
- Took customers orders and accommodated all request in a timely matter
- Resolved complaints quickly and efficiently while keeping the customer's best interests in mind
- Upselling menu items
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Ensured all tables were completely clean before sitting another party
- Build strong rapport with returning guests through friendly and professional service as willingness to accommodate special requests
- Monitored and maintained cleanliness of bar and dining area, wait stations, storerooms, and bathrooms in accordance with food and safety standards
- Organized large parties reservations and special requests efficiently and accurately
Warehouse associate
Amazon
09.2020 - 04.2021
- Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution
- Load boxes into trucks for shipment
- Safely and efficiently box/package customer products converted from raw material to ship-able goods utilizing box taper machines and manual packaging methods
- Worked with and around moving mechanical parts
- Cleared jams on multiple conveyor belts
- Assumed multiple positions such as re-bin, afe, singles, ship dock and customs
Deli clerk
Kroger
01.2020 - 09.2020
- Assist in the washing of dishes and keeping the food preparation area very clean
- Receiving grocery shipments, preparing different delicacies like salads and soups and cutting vegetables
- Keeping the kitchen area clean, neat, and tidy
- Answering the phone and taking party order
Line, prep, cashier
Chipotle
11.2017 - 10.2018
- Following recipes accurately and maintaining food preparation processes such as cooking, marinating, seasoning, and grilling meats; chopping herbs; dicing, cutting, and slicing vegetables
- Preparing food throughout the day as needed, anticipating and reacting to customer volume
- Maintaining proper food handling, safety, and sanitation standards while preparing and cooking food
- Keeping the kitchen area clean, neat, and tidy
- Providing friendly, quality customer service to each Chipotle customer
- Consistently and accurately using prep sheets, Road Maps, cleanliness list, and station checklists
Line, prep, cashier, drive thru, catering, special events
Dickies bbq
09.2015 - 12.2017
- Preparing food throughout the day as needed
- Maintaining proper food handling, safety, and sanitation standards while preparing and cooking food
- Keeping the kitchen area clean, neat, and tidy
- Prepared, and served at catering gigs such as weeding, football concessions, and local balloon festivals
- Pleasantly and courteously interacted with customers
- Following recipes accurately and maintaining food preparation processes
- Remembered menu and prices to answer any and all questions
- Consistently provided friendly guest service and heartfelt hospitality
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Verified that prepared food met all standards for quality and quantity
Education
High School Diploma -
The Colony high school
01.2018
Skills
- Workplace cleanliness
- Time management
- Team collaboration
- Workload prioritization
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Warehouse Sorter
UPS
10.2024 - Current
Daycare Teacher
Childcare Network
04.2024 - 10.2024
Customer service
Chewy
01.2022 - 03.2024
Phone agent
Chewy
05.2021 - 01.2022
Warehouse associate
Amazon
09.2020 - 04.2021
Deli clerk
Kroger
01.2020 - 09.2020
Server
54th street
10.2018 - 06.2021
Line, prep, cashier
Chipotle
11.2017 - 10.2018
Line, prep, cashier, drive thru, catering, special events
Dickies bbq
09.2015 - 12.2017
High School Diploma -
The Colony high school