MCKENZIE SALOMON
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in MEDITECH and Athena. Organized Patient Service Representative with 1 year of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Great Falls Clinic Specialty Center
2023.09 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Developed and implemented customer service policies and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Host & Float
Wings, Pizza, N Things
2022.08 - 2023.02
- Responsible for taking orders for customers -Responsible for ensuring timely and accurate delivery of order -Providing friendly and approachable customer service -Responsible for maintaining clean workspace and clean area for customers
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
FRONT OF HOUSE TEAM MEMBER
CHICK-FIL-A
2021.07 - 2022.08
- Responsible for taking orders for customers coming through drive through and inside store -Responsible for accepting/completing payment for order -Responsible for ensuring timely and accurate delivery of order -Providing friendly and approachable customer service -Responsible for maintaining clean workspace and clean area for customers
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
FRONT OF HOUSE TEAM MEMBER
CHICK-FIL-A
2020.10 - 2021.05
- Responsible for taking orders for customers coming through drive through and inside store -Responsible for accepting/completing payment for order -Responsible for ensuring timely and accurate delivery of order -Providing friendly and approachable customer service -Responsible for maintaining clean workspace and clean area for customers
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
High School Diploma -
Stone Coast Academy
Miami, FL05.2021
HIGH SCHOOL DIPLOMA -
CHERRY CREEK HIGH SCHOOL
GREENWOOD VILLAGE, CO05.2021
Skills
- Friendly and approachable
- Quick learner
- Hard worker
- Dependable and punctual
- System updates
- Reception Management
- Document filing
- Patient greeting
- Interpreting physician orders
- Insurance verifying
- Patient confidentiality
- Patient Intake
- Medical insurance
- HIPAA Compliance
- Medical terminology knowledge
- Patient check-in
References
- DawnRea Kafka: Professional Reference- (406) 899-0039
- Jessica Dent, Personal Reference- (254) 913-8219
- Tim Cooke, Professional/Personal Reference- (336) 486-5658
Certification
Timeline
Patient Service Representative
Great Falls Clinic Specialty Center
2023.09 - Current
Host & Float
Wings, Pizza, N Things
2022.08 - 2023.02
FRONT OF HOUSE TEAM MEMBER
CHICK-FIL-A
2021.07 - 2022.08
FRONT OF HOUSE TEAM MEMBER
CHICK-FIL-A
2020.10 - 2021.05
High School Diploma -
Stone Coast Academy
HIGH SCHOOL DIPLOMA -
CHERRY CREEK HIGH SCHOOL
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