Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Schneider

Chino Hills,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Caretaker

Joshua Tree Post Acute
Yucca Valley, CA
02.2023 - 11.2024
  • Ensure safe and timely patient feedings, enhancing their nutritional health
  • Escort patients safely to rooms, reducing incidents of disorientation
  • Engage patients with games and conversations, boosting their overall happiness and mental well-being
  • Provided emotional support, significantly enhancing patient morale

Secretary

M & W Wrecker Repair
Bloomington, CA
04.2024 - 06.2024
  • Answer phone calls, manage website and social media, stock inventory, organize paperwork
  • Proficient in communication, digital marketing, inventory control, administrative tasks
  • Resolved customer inquiries efficiently, ensured accurate inventory records, maintained organized files
  • Enhanced operational efficiency, ensured smooth office operations

Customer service

Cold Stone Creamery
Twentynine palms, CA
07.2020 - 05.2023
  • Handled customer phone inquiries, ensuring swift resolution and high satisfaction rates
  • Maintained store cleanliness, contributing to a welcoming and hygienic environment
  • Operated cash registers efficiently, reducing transaction times and minimizing errors
  • Prepared customer orders accurately, enhancing overall service speed and quality
  • Managed cake and online orders, ensuring timely fulfillment and customer satisfaction

Education

High school Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2018

Skills

  • Organization Communication
  • Time management
  • Teamwork
  • Adaptability
  • Customer Service
  • HIPAA guideline compliance
  • Filing experience

Timeline

Secretary

M & W Wrecker Repair
04.2024 - 06.2024

Caretaker

Joshua Tree Post Acute
02.2023 - 11.2024

Customer service

Cold Stone Creamery
07.2020 - 05.2023

High school Diploma -

Canyon Springs High School
McKenzie Schneider