MCKENZIE S. HILL
Summary
Highly adaptable and impact-driven business professional with expertise in client relationship management, strategic operations, and cross-functional collaboration. Skilled at improving workflows, managing escalations, and delivering data-driven insights that accelerate decision-making, and strengthen organizational performance. Trusted by leadership and stakeholders for driving initiatives that increase efficiency, reduce risks, and create tangible business value across fast-paced, evolving environments.
Overview
4
4
years of professional experience
Work History
Business Analysis – Sr Professional I
Fiserv
07.2025 - Current
- Strategic Planning: Co-led execution of a $2M enterprise UPS continuity program, aligning warehouse operations, and leadership to strengthen outage preparedness and reduce operational risk across all sites.
- Portfolio Management: Managed a multi-year portfolio of enterprise initiatives through FHS, Jira, and Clarity, enabling data-driven prioritization and supporting projects projected to generate $3.15M in new annual revenue.
- Testing & Quality Assurance: Improved UAT and production testing workflows by coordinating between business stakeholders and technical teams, reducing validation delays and accelerating release timelines for high-impact system updates.
- Client Issue Resolution: Owned client relationship management during major escalations, ensuring clients received clear communication, timely solutions, and proactive follow-up to improve confidence and long-term satisfaction.
- Cross-Functional Collaboration: Built a unified operating rhythm across IT, product, and business process teams, removing delivery bottlenecks and improving project throughput and communication across workstreams.
Project Management Analyst
Fiserv
07.2024 - 06.2025
- Lifecycle Management: Delivered $2.4M in annual business benefits by driving structured planning, scoping, and execution of initiatives aligned to organizational financial and operational priorities.
- System Migration: Led the migration from Discoverer to Power BI, designing automated reporting solutions that improved access to insights and generated $700K in operational efficiencies through reduced manual reporting.
- Process Optimization: Optimized FDPOS and FHS workflows by identifying process gaps and implementing system enhancements, resulting in $800K+ in savings and performance improvements.
- Change Management: Executed change management strategies for 500+ employees, developing communications and training that increased adoption of new tools and processes, improving readiness and accelerating value realization.
- Internal Communication: Created and delivered targeted engagement campaigns that increased project adoption by 40%, improving user participation and reducing friction during organizational transitions.
Business Analyst | Strategy & Operations
Fiserv
06.2023 - 07.2024
- Operational Strategy: Implemented operational strategies that generated $400K+ in additional revenue, improving client delivery performance and optimizing resource utilization.
- Testing & Troubleshooting: Conducted API validation and early-stage troubleshooting, identifying defects that could have impacted service continuity and preventing avoidable client disruptions.
- Workflow Management: Enhanced workflow efficiency by streamlining Jira workstreams, improving transparency, reducing task redundancy, and enabling teams to collaborate more effectively across departments.
- Data Visualization & Reporting: Designed and automated Power BI dashboards that consolidated KPIs into a single source of truth, reducing manual reporting time and enabling faster, more accurate decision-making for leadership.
- Data Integrity: Developed data automation and integrity controls that reduced processing errors and improved reporting reliability, strengthening the foundation for operational and strategic analysis.
Government Contract Compliance Department Internship
Southern Company
08.2022 - 12.2022
- Contract Management: Managed 50+ federal contracts and compliance documentation, ensuring accuracy and 100% adherence to regulatory requirements, reducing the risk of audit findings or processing delays.
- Data Analysis & Reporting: Analyzed $5M+ in agreements and centralized key contract data, improving reporting accuracy and increasing data accessibility for compliance and legal teams by 30%.
- Stakeholder Communication: Coordinated cross-functionally with procurement, legal, and compliance teams to clarify contract requirements and streamline review cycles, enabling more efficient and timely submissions.
Human Resource Internship
Southern Company
05.2022 - 07.2022
- Employee Relations: Supported HR leadership with employee relations, onboarding, and documentation, improving responsiveness and contributing to a more consistent employee experience.
- Training Coordination: Facilitated orientation and training across two facilities, improving new-hire preparedness and strengthening workforce readiness through updated training content.
- Program Development: Enhanced onboarding materials and workflows, reducing administrative processing times and improving clarity and consistency across HR processes.
Education
Master of Business Administration (MBA) -
Georgia State University
Atlanta, GABachelor of Business Administration in Management -
Kennesaw State University
Kennesaw, GASkills
- Project management & Agile Methodology
- Process Improvement & Automation
- Business Operations & Strategy
- Client Relationship Management
- Power BI
- Atlassian JIRA & Clarity
- Salesforce & ServiceNow
- Microsoft Office Suite
Affiliations
- Graduate Business Association
- Financial Management Association
Volunteer Experience
- Fiser, Volunteer, Atlanta, GA, 01/01/25 - 04/30/25, Volunteered in the Fiserv Future Techies program, which is a 12-week science, technology, engineering, arts, and mathematics (STEAM) program for students in grades 5-8.
- Fiserv, Volunteer, Atlanta, GA, 12/01/24, Participated in the Marine Toys for Tots campaign within my office, encouraged employees to donate new, unwrapped toys for children and assisted with sorting and packing donated toys.
Timeline
Business Analysis – Sr Professional I
Fiserv
07.2025 - Current
Project Management Analyst
Fiserv
07.2024 - 06.2025
Business Analyst | Strategy & Operations
Fiserv
06.2023 - 07.2024
Government Contract Compliance Department Internship
Southern Company
08.2022 - 12.2022
Human Resource Internship
Southern Company
05.2022 - 07.2022
Master of Business Administration (MBA) -
Georgia State University
Bachelor of Business Administration in Management -
Kennesaw State University