McKenzie Sims

Florist/ Owner

Schultz Floral & Gifts

10.2020 - Current

Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Prepared potted plants and bouquets based on customer requirements.
Utilized floral design techniques to craft unique floral arrangements.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Maintained fresh inventory through proper rotation, storage, and display methods.
Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Quoted, generated, and processed customer orders to meet specifications and various occasions.
Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
Developed positive relationships with clients and vendors to boost rapport and trust.
Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
Boosted team productivity with clear communication, delegation of tasks, and time management skills.
Trained staff on proper techniques in arranging flowers and customer service skills.
Increased sales revenue with exceptional customer service and upselling techniques.
Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Assisted in recruiting, hiring and training of team members.
Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Established strong customer relationships through excellent communication and attentive service.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Trained and motivated employees to perform daily business functions.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
Established QuickBooks accounting system to reflect accurate financial records.
Operated POS system to collect payments from customers.
Utilized POS system to handle customer cash and credit card transactions.
Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
Maintained strong professional connections within the industry through networking events and ongoing education opportunities.
Increased customer engagement through social media.
Managed multiple social media platforms, ensuring a consistent brand voice and message.

Hair Stylist

Serenity Salon & Spa

01.2015 - 01.2020

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Processed payments, entering sales in register for prompt customer service.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Increased salon revenue by upselling products and additional treatments during appointments.
Recorded notes for future reference about customer preferences and services delivered.
Resolved guest complaints about service or style.

Server

Aberdeen Manor

01.2012 - 01.2015

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.

Summary

Overview

Work History

Florist/ Owner

Hair Stylist

Server

Education

Associate of Arts - Cosmotolagy

High School Diploma -

Skills

Timeline

Florist/ Owner

Hair Stylist

Server

Associate of Arts - Cosmotolagy

High School Diploma -

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