Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Sorber

Perry,IA

Summary

Dedicated to provide customers and others with proper respect and responsibility as well as keeping an organized and put together attitude while at work. I strive to make others happy and love to see the smile on peoples faces when they have been helped in a positive manner. I have a great wok ethic and always do my best. I work well under pressure and try to see the better side of things when obstacles are encountered.

Overview

1
1
year of professional experience

Work History

Wait Staff Member

Perry Hospitality Inc.
06.2022 - 11.2023
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Arts - Interior Design

Iowa State University
Ames, IA
05.2026

High School Diploma -

Adm Senior High School
Adel, IA
05.2022

Skills

  • Order Management
  • Supply Restocking
  • POS Systems
  • Customer Service
  • Cash Handling
  • Organizational Skills
  • Excellent Communication
  • Multitasking Abilities
  • Empathy and Compassion
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Positive Attitude

Timeline

Wait Staff Member

Perry Hospitality Inc.
06.2022 - 11.2023

Bachelor of Arts - Interior Design

Iowa State University

High School Diploma -

Adm Senior High School

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McKenzie Sorber