McKenzie Spencer
Brooklyn,Michigan
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities. Team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Grow Operations Lead
Michigan Loud Flower Farms
03.2022 - Current
- Enhanced team productivity by providing ongoing
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Created and managed project plans and timelines.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Associate
The Book Exchange
05.2021 - 03.2022
- Organized Books into specific genres and put them onto the shelves in accordance to those genres, titles, and authors.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Lab Technician
Garcia Laboratory
12.2017 - 03.2021
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Monitored testing procedures to meet criteria and maintain quality control.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Mentored junior technicians in proper techniques and processes, promoting a collaborative work environment.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Sales Associate
Menards
12.2014 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Science -
Jackson College
Jackson, MI05.2017
Skills
- Motivational attitude
- Operational Efficiency
- Facility Management
- Order Fulfillment
- Task Delegation
- Quality Assurance
- Delegation
- Staff Supervision
- Process Improvement
- Process Analysis
- Data Analysis
- Employee Development
Timeline
Grow Operations Lead
Michigan Loud Flower Farms
03.2022 - Current
Sales Associate
The Book Exchange
05.2021 - 03.2022
Lab Technician
Garcia Laboratory
12.2017 - 03.2021
Sales Associate
Menards
12.2014 - 11.2017
Associate of Science -
Jackson College
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