McKenzie Stewart
Ellerbe,NC
Summary
Dynamic and customer-focused professional with a background in floral design at Hillside Florist. Proven ability to enhance customer satisfaction through creative arrangements and exceptional service. Skilled in inventory maintenance and effective communication, contributing to increased repeat business and a strengthened brand reputation.
Overview
10
10
years of professional experience
Work History
Assistant Florist
Hillside Florist
Rockingham, NC
05.2024 - Current
- Supported inventory management by tracking stock levels and replenishing supplies as needed.
- Provided exceptional customer service by responding to inquiries and offering product recommendations.
- Collaborated with team members to execute design concepts, enhancing overall workflow efficiency.
- Assisted in arranging floral displays for events and daily sales, ensuring aesthetic appeal.
- Learned proper handling techniques for various flower types to maintain freshness and quality standards.
- Maintained cleanliness and organization of workspaces, promoting safety and efficiency in operations.
- Executed daily operational tasks effectively, ensuring timely completion of floral arrangements for orders.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Managed incoming orders for both walk-in customers and online platforms, ensuring timely completion and delivery of requested products.
- Increased repeat business through building strong relationships with customers and understanding their specific needs.
- Boosted sales by providing exceptional customer service and product knowledge to clients.
- Strengthened brand reputation through consistent attention to detail when creating beautiful floral designs that exceeded client expectations.
- Assisted head florist in designing and preparing custom bouquets for weddings, events, and special occasions.
- Contributed to increased social media engagement by capturing visually striking images of our work for the company''s online platforms.
- Maximized productivity by effectively multitasking while prioritizing time-sensitive tasks.
- Collaborated with team members to maintain a well-stocked and organized shop environment, ensuring efficiency during high-traffic periods.
- Prepared potted plants and bouquets based on customer requirements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Provided customers with care directions for flower arrangements.
- Utilized floral design techniques to craft unique floral arrangements.
- Nurtured flowers to maintain quality and promote longevity.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Inventory Control Specialist
American Woodmark
Hamlet, NC
05.2021 - 02.2024
- Monitored inventory levels to ensure accurate stock availability and minimize discrepancies.
- Coordinated cycle counts and reconciled inventory variances to maintain data integrity.
- Assisted in implementing inventory management systems to streamline tracking processes.
- Analyzed stock movement trends to optimize replenishment strategies and reduce excess inventory.
- Developed reports on inventory status, identifying areas for improvement in operational efficiency.
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
- Performed data entry and completed proper paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Assistant Manager
Quik Chek
Ellerbe, NC
05.2018 - 01.2021
- Assisted in managing daily operations to ensure efficient store performance.
- Supported team training initiatives to enhance employee skills and customer service.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated promotional activities, increasing customer engagement and sales opportunities.
- Monitored cash handling procedures to maintain accuracy and compliance with policies.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Collaborated with upper management on operational improvements and staff development programs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
Mama Nois
Ellerbe, NC
10.2016 - 03.2019
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained organized cash register area, ensuring cleanliness and readiness for service.
- Handled cash, credit, and debit card payments while adhering to company cash handling policies.
- Collaborated with team members to improve workflow and enhance customer experience during peak hours.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Resolved customer complaints promptly, contributing to a positive shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Server
Pizza Inn
Rockingham, NC
04.2016 - 10.2016
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed payments efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted to changing customer needs while maintaining high service standards.
- Resolved customer concerns promptly to enhance overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Arts -
Richmond Community College
Hamlet, NCSkills
- Patience and empathy
- Cleanliness and hygiene
- Phone etiquette
- Social media marketing
- Floral design
- Creative floral design
- Sales and service-oriented
- Flower arranging
- Customer Service-oriented
- Care and handling techniques
- Creative vision
- Client engagement and assistance
- Inventory maintenance
- Merchandise display assembly
- Seasonal displays
- Window displays
- Cost estimates
- Specialty orders
- Artistic floral design
- Floral arranging
- Funeral arrangements
- Order preparation and processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Floral shop assistance
- Product knowledge
- Special occasion decorative pieces
- Event planning
Timeline
Assistant Florist
Hillside Florist
05.2024 - Current
Inventory Control Specialist
American Woodmark
05.2021 - 02.2024
Assistant Manager
Quik Chek
05.2018 - 01.2021
Cashier
Mama Nois
10.2016 - 03.2019
Server
Pizza Inn
04.2016 - 10.2016
Associate of Arts -
Richmond Community College