McKenzie Stilson
South Jordan,UT
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Brian Williams Dermatology
Midvale, Utah
02.2023 - Current
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Prepared treatment rooms for patient examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Scheduled appointments for patients via phone and in person.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Charted for the physician in the room, as I write up and send prescriptions for the patient under the physician's orders.
Front Desk Receptionist
The Blooming Rose
South Jordan, UT
04.2023 - 10.2023
- Greeted visitors warmly and directed them to correct personnel or office.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Scheduled appointments for those wanting another one.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and maintained office policies and procedures.
- Compiled and prepared reports and documents as requested.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries andrequests made online, by phone, and via email.
Front Desk Associate
Hilton Hotels Corporation
South Jordan, Utah
01.2022 - 04.2023
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Drafted guest invoices and posted charges to individual accounts.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Maintained inventory levels of office supplies needed for front desk operations.
- Transmitted and received messages using telephones or telephone switchboards.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Collaborated closely with other departments when necessary.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Server
CedarWood at Sandy
Sandy, Utah
01.2022 - 12.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Bachelor of Science -
Arizona College of Nursing
Murray, UT08-2025
High School Diploma -
Herriman High School
Herriman, Utah05-2022
Skills
- Check-in coordination
- Medical terminology knowledge
- Human anatomy and physiology
- Medical terminology proficiency
- Anatomy and physiology
- Certified in basic life support (BLS)
- Patient flow management
- Patient care coordination
- Compassionate
- Patient-focused care
- Medical office administration
- Credit card handling
- Hospitality services
- Guest relations
- Staff management
- Drawer balancing
Certification
- CNA license
- BLS certification
- AED certification
- CPR certified
- Food Handlers Permit
Timeline
Front Desk Receptionist
The Blooming Rose
04.2023 - 10.2023
Medical Assistant
Brian Williams Dermatology
02.2023 - Current
Front Desk Associate
Hilton Hotels Corporation
01.2022 - 04.2023
Server
CedarWood at Sandy
01.2022 - 12.2022
Bachelor of Science -
Arizona College of Nursing
High School Diploma -
Herriman High School
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