McKenzie Stinson-Berg
Chesapeake,VA
Summary
Professional with a strong background in enhancing customer experiences, now increasingly research-driven by a deep interest in the healthcare industry. Skilled in conducting in-depth research across healthcare markets, companies, and products to ensure precise expert alignment with project objectives. Brings strong communication, problem-solving, and relationship management skills, paired with a results-driven mindset and adaptability to evolving demands and priorities. A reliable and collaborative team contributor, consistently focused on delivering thoughtful, high-impact outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Directed Content Analyst
Alphasense
Remote
05.2025 - Current
- Conduct end-to-end compliance reviews, resolving red flags, and ensuring experts meet all project and regulatory requirements.
- Source, vet, and onboard experts, leveraging deep research and tools like LinkedIn and other sites to identify best-fit subject-matter experts.
- Lead expert rate negotiations while balancing expert expectations, project budgets, and client needs.
- Conduct expert onboarding calls to explain processes, expectations, and compliance guidelines, ensuring readiness and confidence.
- Create and maintain detailed expert profiles, accurately capturing experience, expertise, and project relevance.
- Collaborate cross-functionally with CRM and scheduling teams to coordinate and confirm expert interviews.
- Actively manage expert relationships to ensure positive outcomes and repeat participation.
- Track and manage personal performance metrics, including call volume and monthly goals, to consistently meet or exceed targets.
Expert Experience Specialist
Alphasense
Chesapeake, VA
10.2023 - 05.2025
- Conduct follow-ups to complete compliance screenings, enforce guidelines, and update questionnaires.
- Optimize expert engagement, reducing lists from 45-50 to 25 by EOD.
- Collaborate with schedulers, RMs, and CRMs to address escalated concerns and vet expert suitability.
- Act as a liaison between experts and CRMs/CCs, ensuring clear communication.
- Negotiate and adjust expert rates to align with project budgets while maintaining accurate records.
- Clarify payment policies, address expert inquiries, and track compliance updates for new and inactive experts.
Onboarding Specialist
Alphasense
Chesapeake, VA
06.2022 - 10.2023
- Conduct calls to explain the business model, payment structure, and terms & conditions.
- Gather project details to complete vetting statements.
- Verify employment history for accuracy.
- Negotiate and establish expert rates.
- Ensure experts understand the onboarding process and next steps.
Phlebotomist Technician
Biolife Plasma Services
HARRISONBURG, VA
03.2021 - 10.2022
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Phlebotomist Supervisor and Trainer
Biolife Plasma Services
Harrisonburg, VA
10.2021 - 06.2022
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Streamlined workflow by implementing innovative processes and procedures.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Skills
- Expert vetting and profiling
- Compliance review and risk mitigation
- Customer-driven research and insight prioritization
- Project and sector research in healthcare
- Expert to client fit assessment
- Expert rate negotiation
- Workflow prioritization and load balancing
- Performance tracking and KPI management
- Process optimization and efficiency improvement
- Cross-functional collaboration
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Certified Phlebotomist Technician
- Certified Nursing Assistant (CNA)
Timeline
Directed Content Analyst
Alphasense
05.2025 - Current
Expert Experience Specialist
Alphasense
10.2023 - 05.2025
Onboarding Specialist
Alphasense
06.2022 - 10.2023
Phlebotomist Supervisor and Trainer
Biolife Plasma Services
10.2021 - 06.2022
Phlebotomist Technician
Biolife Plasma Services
03.2021 - 10.2022