McKenzie Thurston
Manhattan
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders, and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Compassionate Certified Nursing Assistant known for high productivity and efficient task completion. Skilled in patient care, vital signs monitoring, and medical terminology. Excel in communication, empathy, and time management to enhance patient comfort and trust.
Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Meadowlark Hills Retirement Community
Manhattan
09.2024 - Current
- Respond to signal lights, bells, and intercom systems to promptly address resident needs and concerns.
- Provide physical support to assist patients with daily activities such as bathing, dressing, and toileting.
- Offer emotional support to family members, especially during sensitive end-of-life discussions and decisions.
- Assist with activities of daily living (ADLs), including feeding, personal hygiene management, and ambulation.
- Reposition patients regularly, using proper body mechanics to prevent pressure ulcers and enhance comfort.
- Distribute drinking water and nourishment to patients, ensuring hydration and nutritional needs are met.
- Conduct routine checks on patient vitals, including blood pressure, blood sugar, heart rate, and temperature.
- Observe and report changes in patient condition to the registered nurse or physician.
- Support patients during meals, feed those who are unable to feed themselves, and assist with positioning for comfort.
- Prepare residents for activities and social programs, fostering engagement and interaction.
Certified Nursing Assistant
Via Christi Village
Manhattan
07.2024 - 09.2024
- Answered signal lights, bells, or intercom systems to determine resident needs.
- Provide physical support to assist patients with daily activities such as bathing, dressing, and toileting.
- Offer emotional support to family members, especially during sensitive end-of-life discussions and decisions.
- Maintain a timely and accurate flow of information by documenting patient records and updating the healthcare team on patient status.
- Assist with activities of daily living (ADLs), including feeding, personal hygiene management, and ambulation.
- Reposition patients regularly, using proper body mechanics to prevent pressure ulcers and enhance comfort.
- Distribute drinking water and nourishment to patients, ensuring hydration and nutritional needs are met.
- Observe and report changes in patient condition to the registered nurse or physician.
- Support patients during meals, feed those who are unable to feed themselves, and assist with positioning for comfort.
- Perform basic housekeeping duties such as changing linens, cleaning bathrooms, and ensuring a safe, hygienic environment for patients.
- Prepare residents for activities and social programs, fostering engagement and interaction.
- Maintain accurate and up-to-date patient records, documenting care, condition changes, and progress for review by medical staff.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Turned and repositioned bedridden patients to prevent bedsores.
- Helped residents walk with or without self-help devices.
- Collected specimens from patients for laboratory testing purposes.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms and shared living areas
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Served meals to patients in their rooms and assisted with feeding when needed.
Cashier
Academy Sports and Outdoors
Manhattan
11.2023 - 07.2024
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped with purchases and signed customers up for rewards program.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Discounted purchases by scanning and redeeming coupons.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Team Associate
Walmart
Manhattan
02.2022 - 11.2023
- Participated in brainstorming sessions to generate creative ideas.
- Maintained assembly and production equipment to meet operational goals.
- Maintained inventory records and tracked deliveries.
- Built and maintained working relationships with peers and upper management.
- Developed positive customer relationships through friendly greeting and excellent service.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
- Participated in regular training sessions to improve product knowledge and service skills.
- Provided exceptional customer service by assisting customers with product inquiries and guiding them to the correct items, ensuring a positive shopping experience.
- Maintained a clean and organized store environment by restocking shelves and ensuring products were correctly labeled and priced.
- Processed transactions efficiently and accurately, handling cash, credit, and debit transactions.
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction and loyalty.
- Worked collaboratively with team members to meet and exceed store goals for sales and customer service.
- Managed inventory by receiving, sorting, and stocking merchandise on shelves in accordance with store guidelines and standards.
- Ensured accurate inventory control by performing regular stock checks and helping with the unloading of delivery trucks.
- Supported the store’s replenishment process by ensuring popular items were well-stocked and quickly available for customers.
- Processed a high volume of customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Promoted store loyalty programs and credit card sign-ups to increase customer retention.
- Handled cash, credit, and debit transactions while maintaining cash drawer accuracy.
- Delivered exceptional service during peak hours, maintaining efficiency and customer satisfaction.
- Operated equipment such as forklifts and pallet jacks to move stock safely and efficiently.
- Assisted in visual merchandising and product displays to increase store traffic and sales.
Team Associate
Dunkin' Donuts
Manhattan
11.2022 - 01.2023
- Prepare and serve a variety of coffee beverages, including espresso-based drinks, lattes, cappuccinos, and iced coffees.
- Operate espresso machines, grinders, and other equipment to ensure high-quality coffee preparation.
- Provide excellent customer service by taking orders, answering questions about menu items, and making personalized recommendations.
- Maintained a clean and organized workspace, ensuring that the coffee bar and surrounding areas were sanitized and stocked.
- Process customer payments through cash, credit, or mobile payment systems and provide accurate change.
- Assist with opening and closing the coffee shop, including cleaning, restocking, and ensuring all equipment is properly maintained.
- Maintain knowledge of the coffee menu, including seasonal specials, and suggest upsell opportunities like pastries or new drinks.
- Engage with customers in a friendly and professional manner, creating a welcoming environment.
- Ensure customer satisfaction by addressing concerns or complaints promptly and efficiently.
- Train and mentor new baristas in coffee preparation, customer service, and shop procedures.
- Monitor inventory levels of coffee beans, milk, syrups, and other supplies to ensure the bar is well-stocked.
- Follow health and safety guidelines, including food handling and sanitation practices.
- Prepare food items such as pastries and sandwiches adhering to food safety standards.
- Collaborate with team members to maintain smooth operations during high-volume periods, ensuring timely service.
Education
Bachelor of Science - Psychology and Nursing
Kansas State University
Manhattan, KS05-2028
High School Diploma -
Manhattan High School
Manhattan, KS05-2023
Skills
- Patient care
- Medical documentation
- Vital signs monitoring
- Customer service
- Team collaboration
- Conflict resolution
- Emotional support
- Time management
- Hospitality and accommodation
- Cash handling
- POS systems
- Cleaning
- Heavy lifting
- Area and facility cleaning
- Relationship building
- Problem-solving
- Complaint resolution
- Compassion and empathy
- Feeding assistance
- Multitasking and organization
- Toileting assistance
- Active listening
Certification
- CNA certification
References
References available upon request.
Timeline
Certified Nursing Assistant
Meadowlark Hills Retirement Community
09.2024 - Current
Certified Nursing Assistant
Via Christi Village
07.2024 - 09.2024
Cashier
Academy Sports and Outdoors
11.2023 - 07.2024
Team Associate
Dunkin' Donuts
11.2022 - 01.2023
Team Associate
Walmart
02.2022 - 11.2023
Bachelor of Science - Psychology and Nursing
Kansas State University
High School Diploma -
Manhattan High School
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