Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

McKenzie Trout

Richland ,IA

Summary

Proven to excel in high-pressure environments, I leveraged my problem-solving and excellent communication skills at First Resources to enhance team performance and client satisfaction. My adaptability and attention to detail have consistently improved operational efficiency, making me a dependable asset.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DSP

First Resouces
03.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

CNA

Halcyon House Wesley Life
01.2023 - 05.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Driver

Fed Ex Ground
09.2022 - 01.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

CNA

GrapeTree Medical Staffing
01.2021 - 04.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA/HHA

Sunnybrooks Home Care
04.2020 - 06.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Northern Mahaska Specialty Care
12.2019 - 03.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

A-1 Medical Staffing
12.2019 - 02.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Good Samaritan Society
08.2019 - 11.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CNA

Bloomfield Care Center
03.2019 - 08.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Shift Manager

McDonald’s
04.2018 - 01.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Crew Member

McDonald’s
11.2017 - 04.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Phone Sales Associate

TLC
05.2017 - 11.2017
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Adapted sales approach based on individual customer needs, leading to successful conversion rates.
  • Participated in weekly team meetings, contributing valuable insights towards achieving collective goals and objectives.
  • Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
  • Developed personalized scripts for various product offerings, improving the effectiveness of sales presentations.
  • Improved cross-selling opportunities by identifying complementary products or services suitable for each customer''s unique situation.

Crew Member

McDonald’s
02.2017 - 05.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Kitchen Worker

Hyvee
12.2016 - 03.2017
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Crew Member

McDonald’s
06.2016 - 09.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Highschool Diploma -

Cardinal Highschool
Eldon, IA
05.2019

CNA License -

Indian Hills Community College
Ottumwa, IA
03.2019

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Decision-Making

Certification

CPR & First Aid

Timeline

CNA

Halcyon House Wesley Life
01.2023 - 05.2023

Driver

Fed Ex Ground
09.2022 - 01.2023

CNA

GrapeTree Medical Staffing
01.2021 - 04.2021

CNA/HHA

Sunnybrooks Home Care
04.2020 - 06.2020

DSP

First Resouces
03.2020 - Current

CNA

Northern Mahaska Specialty Care
12.2019 - 03.2020

CNA

A-1 Medical Staffing
12.2019 - 02.2020

CNA

Good Samaritan Society
08.2019 - 11.2019

CNA

Bloomfield Care Center
03.2019 - 08.2019

Shift Manager

McDonald’s
04.2018 - 01.2019

Crew Member

McDonald’s
11.2017 - 04.2018

Phone Sales Associate

TLC
05.2017 - 11.2017

Crew Member

McDonald’s
02.2017 - 05.2017

Kitchen Worker

Hyvee
12.2016 - 03.2017

Crew Member

McDonald’s
06.2016 - 09.2016

Highschool Diploma -

Cardinal Highschool

CNA License -

Indian Hills Community College

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McKenzie Trout