Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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McKenzie Via

Fishersville,VA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

Nelson County Sheriffs Office
Lovingston, VA
02.2021 - Current
  • Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
  • Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
  • Entered data into computer aided dispatch system for police, fire and ambulance services.
  • Monitored radio communications between field units and dispatchers.
  • Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
  • Conducted warrant inquiries and entered wanted persons into law enforcement databases.
  • Assisted with investigations by providing background information on suspects or victims when requested.
  • Maintained records of all calls received including time of call, type of incident reported, location of incident.
  • Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
  • Notified proper authorities in response to hazardous material spills or other environmental emergencies.
  • Initiated contact with medical facilities regarding patient transport status or requests for additional resources when needed.
  • Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
  • Reviewed reports submitted by responding units for accuracy prior to entry into the computer aided dispatch system.
  • Worked closely with supervisors and managers to ensure efficient operations within the communications center.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.

Cashier

Walmart Neighborhood Market
Waynesboro, VA
05.2018 - 06.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

Bachelor of Science -

Averett University
Danville, VA
05.2024

High School Diploma -

Wilson Memorial High School
Fishersville, VA
05.2019

Some College (No Degree) -

Ferrum College
Ferrum, VA

Skills

  • Basic Life Support Knowledge
  • Information Gathering and Relay
  • Decision-Making
  • Works Well Under Pressure
  • Police Department Procedures
  • Problem-Solving
  • Active Listening
  • Emergency Assessment
  • Data Entry
  • Information Documentation
  • Teamwork and Collaboration
  • Critical Thinking
  • Crisis Management
  • Emergency Medical Instruction
  • Database Queries
  • Map Reading Abilities
  • EMS Dispatch
  • Computer-Based Dispatch Systems
  • Call Management
  • Computer Skills
  • Stress Tolerance
  • Call Records Maintenance
  • Prioritizing Situations
  • Radio Frequencies Monitoring
  • Providing Clear Directions
  • NCIC Database
  • Good Judgment
  • CPR and First Aid
  • Emergency Medical Dispatcher Certification
  • Documentation
  • Relationship Building
  • Attention to Detail
  • Team Collaboration
  • Organizational Skills
  • Task Prioritization
  • Effective Communication
  • Multitasking
  • Self Motivation
  • Dependable and Responsible
  • Written Communication
  • Flexible Schedule
  • Telephone Etiquette
  • Adaptability

Accomplishments

  • I have received 2 letters of accommodation

Certification

  • EMD
  • NCIC
  • CPR

References

References available upon request.

Timeline

911 Public Safety Telecommunicator

Nelson County Sheriffs Office
02.2021 - Current

Cashier

Walmart Neighborhood Market
05.2018 - 06.2019

Bachelor of Science -

Averett University

High School Diploma -

Wilson Memorial High School

Some College (No Degree) -

Ferrum College

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McKenzie Via