Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Walker

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Receptionist

Red Roof Inn
03.2023 - 07.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cashier

Aeropostale
12.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sales Associate

Bath And Body Works
12.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Hostess/Cashier

Buffalo Wild Wings
09.2021 - 11.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Sales Associate

Journeys Kidz
04.2021 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier

Bojangles'
06.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Bunker Hill High School
Claremont, NC
12.2021

Skills

  • Hotel Accommodations
  • Critical Thinking
  • Reservation Processing
  • Customer Inquiries
  • Active Listening
  • Reading Comprehension
  • Inventory Restocking
  • Customer Transactions
  • Electronic Filing System
  • Loyalty Programs
  • Cash Register Operations
  • Rewards Programs
  • Multi-Line Phone Systems
  • Check in and Checkout Procedures
  • Credit Card Transaction Processing
  • Nightly Audits

Timeline

Hotel Front Desk Receptionist

Red Roof Inn
03.2023 - 07.2023

Cashier

Aeropostale
12.2022 - 03.2023

Sales Associate

Bath And Body Works
12.2022 - 03.2023

Hostess/Cashier

Buffalo Wild Wings
09.2021 - 11.2021

Cashier

Bojangles'
06.2021 - 09.2021

Sales Associate

Journeys Kidz
04.2021 - 10.2021

High School Diploma -

Bunker Hill High School

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McKenzie Walker