McKenzie Wallace
Midlothian,VA
Summary
Adept at enhancing guest experiences and streamlining operations, I excelled in roles at Salisbury Country Club, mastering multitasking and guest relations management. My leadership at Cherry Hills Program improved service quality and team cohesion. Skilled in cash handling and exceptional customer service, I consistently elevate satisfaction and operational efficiency. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Salisbury Country Club
2020.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Manager
Cherry Hills Program
2020.11 - 2020.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Host
Wood and Iron Game Day Restaurant
2017.01 - 2020.03
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Bachelor of Science - Criminal Justice And Psychology
Virginia Commonwealth University
Richmond, VA05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- High-volume dining
- Quality Control
- Guest Relations Management
- Relationship Management
Timeline
Assistant Manager
Cherry Hills Program
2020.11 - 2020.12
Server/Bartender
Salisbury Country Club
2020.10 - Current
Host
Wood and Iron Game Day Restaurant
2017.01 - 2020.03
Bachelor of Science - Criminal Justice And Psychology
Virginia Commonwealth University
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