McKenzie Westbury
Summary
Experienced professional in maintaining safety, de-escalation, and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Collaborative and results-oriented, adaptable to changing needs. Known for reliability, effective communication, keen observation, and strong integrity. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, optimizing processes, and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Officer
Johnson County Sheriff's Office
10.2022 - Current
- Maintained safety, security, and order within correctional facilities, supervising inmates in housing units, recreation areas, work assignments, and during transport
- Conducted routine and unannounced inspections to prevent contraband and ensure compliance with institutional rules and regulations
- Responded to incidents, disturbances, and emergencies using appropriate de-escalation techniques and defensive tactics when necessary
- Documented daily activities, inmate behavior, and incidents in detailed reports, supporting investigations and legal processes
- Collaborated with law enforcement, medical staff, and mental health professionals to support inmate well-being and facility operations
- Assisted with inmate intake and release procedures, including fingerprinting, searches, and inventory of personal property
- Perform cell checks in Booking and records condition and behavior of inmates
- Maintain organization of inmate property in the Property Room; tracks personal property of inmates sentenced to State prison and coordinates the release and disposition of State inmate property
- Enters and locates law enforcement related data from various local, state and national computer systems
- Responds to telephone inquiries and/or greets the public, law enforcement personnel, and other members of the criminal justice system, directing them to the appropriate personnel
- Experienced in handcuffing, hand techniques and restraint chair
- Conducts pat-down searches of individuals upon entrance of the jail and completes inmate’s booking process
Deputy Court Clerk II
District Court of Johnson County
08.2021 - Current
- Serves as clerk and custodian of all records for the District Courts
- Scan files to database system
- Corresponds with local and federal law enforcement agencies, county district attorneys, and other court/law agencies for records and information
- Review and file pleadings, petitions and other documents relevant to court actions
- Search files to answer inquiries and to obtain information for the court
- Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees and payment of fines
- Supported daily courtroom operations by preparing case files, maintaining court calendars, and ensuring all legal documents were properly filed and recorded
- Processed criminal case documentation including warrants, subpoenas, motions, and judgments with accuracy and adherence to legal procedures and timelines
- Recorded and transcribed court proceedings, managed evidence logs, and maintained secure, organized case files both physically and digitally
- Coordinated communications between judges, attorneys, law enforcement, and the public to ensure the timely progression of court cases
- Provided courtroom assistance during hearings and trials, swearing in witnesses, calling cases, and handling exhibits
Peer Support Specialist
Pecan Valley Centers
12.2020 - 08.2021
- Responding to call-outs and client emergencies as needed
- Meeting with clients regularly to offer one-on-one support and counseling during their recovery
- Developing goals, coping methods, and rehabilitation strategies with the client
- Reporting any unusual behavior, conflicts, or recovery deviations to the relevant professionals
- Assist clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups
- Facilities group sessions with clients as a means of mutual support during their recovery
- Serve as a recovery agent by providing and advocating for any effective recovery based services that will aid the client in daily living
- Scheduling appointments
- Multi line phone system
- Connected individuals with services such as housing, employment, transportation, and healthcare to promote community integration and independence
- Advocated for client rights and worked to reduce stigma around mental illness through education, empathy, and empowerment
- Maintained accurate, confidential documentation of client interactions and progress in compliance with agency and HIPAA regulations
Customer Service Representative/Front Desk
Johnson County Central Appraisal District
01.2019 - 07.2020
- Prepare research in support of various CAD divisions
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Keeping records of customer interactions, transactions, comments and complaints Ensure customer satisfaction and provide professional customer support
- Answer numerous amounts of phone calls each day in a busy setting
- Cut, check and file new plats that come into the office
- Discuss values and exemptions of properties with taxpayers
- Provided front-line support to property owners, taxpayers, and the general public by answering inquiries related to property valuations, exemptions, and appraisal procedures
- Researched and explained appraisal data, tax assessments, and property records to assist customers in understanding their property values and rights
- Processed exemption applications (e.g., homestead, over-65, disabled veteran), ensuring accuracy and compliance with local and state regulations
- Maintained detailed records of customer interactions and updated property account information using appraisal software and databases
Child Care Worker
Discovery Children's Academy
08.2018 - 12.2018
- Supervised and monitored the safety of children in their care
- Prepared meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Changed the diapers of infants and toddlers
- Organized activities or implement a curriculum that allow children to learn about the world and explore interests
- Developed schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watched for signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Kept records of children's progress, routines, and interests
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Veterinary Assistant
Animal Emergency Hospital of Mansfield
05.2018 - 08.2018
- Monitored animals recovering from surgery and notify veterinarians of any unusual changes or symptoms
- Cleaned and maintained kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease
- Administered medication, immunizations, or blood plasma to animals as prescribed by veterinarians
- Assisted veterinarians in examining animals to determine the nature of illnesses or injuries
- Cleaned, maintained, and sterilized instruments or equipment
- Performed hygiene-related duties, such as clipping animals' claws or cleaning and polishing teeth
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Scheduled appointments with the veterinarian, surgery or groomers
- Determined animal requirements by conducting examinations and interviews; reviewing care plans and records; completing laboratory tests and studies, and diagnostic imaging
- Cared for animals by taking vital signs; collecting samples; administering medications, drugs, and vaccines; bandaging and wrapping wounds; performing hydrotherapy, physical and inhalation therapies
- Maintained safe, secure, healthy and humane environment by sterilizing and wrapping instruments; sanitizing and disinfecting holding and operating areas; storing sterile supplies; verifying shelf life; following standards and procedures; complying with legal regulations
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Veterinary Technician/Receptionist
Mira Lagos Animal Clinic
09.2017 - 06.2018
- Monitored animals recovering from surgery and notify veterinarians of any unusual changes or symptoms
- Cleaned and maintained kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease
- Assisted veterinarians in examining animals to determine the nature of illnesses or injuries
- Cleaned, maintained, and sterilized instruments or equipment
- Perform hygiene-related duties, such as clipping animals' claws or cleaning and polishing teeth
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Scheduled appointments with the veterinarian, surgery or groomers
- Determined animal requirements by conducting examinations and interviews; reviewing care plans and records; completing laboratory tests and studies, and diagnostic imaging
- Cared for animals by taking vital signs; collecting samples; administering medications, drugs, and vaccines; bandaging and wrapping wounds; performing hydrotherapy, physical and inhalation therapies
- Maintained safe, secure, healthy and humane environment by sterilizing and wrapping instruments; sanitizing and disinfecting holding and operating areas; storing sterile supplies; verifying shelf life; following standards and procedures; complying with legal regulations
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Veterinary Assistant/Receptionist
The Pet Connection
09.2015 - 03.2016
- Monitored animals recovering from surgery and notify veterinarians of any unusual changes or symptoms
- Cleaned and maintained kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease
- Assisted veterinarians in examining animals to determine the nature of illnesses or injuries
- Cleaned, maintained, and sterilized instruments or equipment
- Perform hygiene-related duties, such as clipping animals' claws or cleaning and polishing teeth
- Answered telephones Helped clients with any purchases such as: food, medications, etc
- Scheduled appointments with the veterinarian, surgery or groomers
- Determined animal requirements by conducting examinations and interviews; reviewing care plans and records; completing laboratory tests and studies, and diagnostic imaging
- Cares for animals by taking vital signs; collecting samples; administering medications, drugs, and vaccines; bandaging and wrapping wounds; performing hydrotherapy, physical and inhalation therapies
- Maintained safe, secure, healthy and humane environment by sterilizing and wrapping instruments; sanitizing and disinfecting holding and operating areas; storing sterile supplies; verifying shelf life; following standards and procedures; complying with legal regulations
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Veterinary Assistant
Bienville Animal Medical Center
08.2014 - 09.2015
- Monitored animals recovering from surgery and notify veterinarians of any unusual changes or symptoms
- Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease
- Administered medication, immunizations, or blood plasma to animals as prescribed by veterinarians
- Hold or restrain animals during veterinary procedures
- Assisted veterinarians in examining animals to determine the nature of illnesses or injuries
- Record information relating to animal genealogy, feeding schedules, appearance, behavior, or breeding
- Prepare feed for animals according to specific instructions, such as diet lists or schedules
- Perform hygiene-related duties, such as clipping animals' claws or cleaning and polishing teeth
- Scheduled appointments with the veterinarian, surgery or groomers
- Determined animal requirements by conducting examinations and interviews; reviewing care plans and records; completing laboratory tests and studies, and diagnostic imaging
- Cared for animals by taking vital signs; collecting samples; administering medications, drugs, and vaccines; bandaging and wrapping wounds; performing hydrotherapy, physical and inhalation therapies
- Maintained safe, secure, healthy and humane environment by sterilizing and wrapping instruments; sanitizing and disinfecting holding and operating areas; storing sterile supplies; verifying shelf life; following standards and procedures; complying with legal regulations
Usher
Showbiz Cinemas
02.2012 - 06.2014
- Sold and collected admission tickets and passes from patrons at entertainment events
- Greeted patrons attending entertainment events
- Examined tickets or passes to verify authenticity, using criteria such as color or date issued
- Guide patrons to exits or provide other instructions or assistance in case of emergency
- Provided assistance with patrons' special needs, such as helping those with wheelchairs
- Directed patrons to restrooms, concession stands and telephones
- Refused admittance to undesirable persons or persons without tickets or passes
- Settled seating disputes or help solve other customer concerns
- Assisted patrons in finding seats, lighting the way with flashlights, if necessary
- Verified credentials of patrons desiring entrance into press box and permit only authorized persons to enter
- Worked with others to change advertising displays
- Computed charges for merchandise or services and receive payments
- Answered telephones to provide information and receive orders
- Keep records of transactions, and of the number of customers entering an establishment
- Cash handling
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Education
Associate's degree - Psychology
Navarro College
Corsicana, TX07.2021
High school or equivalent - undefined
Waxahachie High School
Waxahachie, TX06.2014
Skills
- Customer Service
- Scheduling
- Animal Care
- Medical Imaging
- Childcare
- Computer Skills
- Time Management
- Documentation review
- De-escalation techniques
Certification
- Applied Suicide Intervention Training
- Mental Health Peer Specialist
- CPR, First Aid & AED
Timeline
Correctional Officer
Johnson County Sheriff's Office
10.2022 - Current
Deputy Court Clerk II
District Court of Johnson County
08.2021 - Current
Peer Support Specialist
Pecan Valley Centers
12.2020 - 08.2021
Customer Service Representative/Front Desk
Johnson County Central Appraisal District
01.2019 - 07.2020
Child Care Worker
Discovery Children's Academy
08.2018 - 12.2018
Veterinary Assistant
Animal Emergency Hospital of Mansfield
05.2018 - 08.2018
Veterinary Technician/Receptionist
Mira Lagos Animal Clinic
09.2017 - 06.2018
Veterinary Assistant/Receptionist
The Pet Connection
09.2015 - 03.2016
Veterinary Assistant
Bienville Animal Medical Center
08.2014 - 09.2015
Usher
Showbiz Cinemas
02.2012 - 06.2014
High school or equivalent - undefined
Waxahachie High School
Associate's degree - Psychology
Navarro College
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