McKenzie Whitaker
Salt Lake City,UT
Summary
Hardworking and reliable Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
SUBWAY®Restaurants
06.2020 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Hotel Front Desk Clerk
Jot's Resort
01.2023 - 06.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Highland High School
Salt Lake City, UT06.2022
Skills
- Continuous Improvement
- Performance Monitoring
- Problem-Solving
- Coordinating Daily Operations
- Staff Supervision
- Cash Handling Ability
- Assigning Work
- Customer Service
- Employee Training
- Customer-Oriented
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from sandwhich artist to shift supervisor, in less than 12-months.
- Promoted to shift supervisor due to reliability and assigning tasks to employee's that achieved happy customers and a better work environment.
Timeline
Hotel Front Desk Clerk
Jot's Resort
01.2023 - 06.2023
Shift Supervisor
SUBWAY®Restaurants
06.2020 - Current
High School Diploma -
Highland High School